Mac Cisco IPSec KB1039211


Description:  Mac Cisco IPSec:

Common customer description:

We currently have a VPN setup, but we need to get this setup on my MAC.

Our VPN doesn’t work on my MAC, I need help getting this setup.

Probing questions:

Does the VPN connection currently work on windows computers?

What have you tried to get this to work so far if you have?

Are there any other MAC users that have the VPN connection setup already?

Was this ever setup before and was it ever working?

Steps to resolve: Either the method (this issue is caused by inaccurate AD settings; run virus scan (include TM instructions), or step by step (open control panel, select XXX, etc); this is the actual fix.

Mac OS systems are able to connect to the Cisco IPSec VPN client quite easily and is built into the Operating system natively.  To do this follow these instructions:


  1. Click on the Apple icon in the top left corner:
  1. In the menu, select System Preferences:


  1. The System Preferences console will open, This is basically control panel for Macs.  Open up Network:3
  2. Once the Network console is open You will need to hit the + button in the bottom left corner:4


  1. Once here you will need to go into the drop down for Interface and select VPN:5


  1. After VPN is selected, you will need to select the VPN Type, in the drop down select Cisco IPsec:6


  1. Name your VPN and select Create:7


  1. At this point you will be presented with 3 fields, Server Address, Account Name, and Password. The server Address is where you put in the external IP of the Cisco Firewall, and the Username and Password is usually the Active Directory information, or it might be local users on the firewall.  It should look like this:


  1. After filling out the information select Authentication Settings, In this section you will need to provide the Pre-Shared key and the VPN Group for the VPN:


After all of this is done, the VPN will connect to the network.  To test the connection you can open up the terminal Console by going to the magnify glass in the top right corner and type in terminal.  Then just try to ping like normal.


Additional considerations: If the IPSec client isn’t setup on the cisco router, it will need to be.



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