Description: How to remove email account inside OWA App for Apple iPad
Common customer description: How do I remove an email account from the OWA app on my iPad?
Probing questions: Do you have access to the settings area of the iPad?
Steps to isolate: Need access to the settings area of the iPad.
Steps to resolve:
1: Go into settings of the iPad
2: Scroll down the right sidebar and tap on OWA
3: Slide the “Reset Application” button so that it lights up green
4: Click the iPad home button and open the OWA app
5: The OWA app might crash so open it again
6: Once the OWA app opens it should prompt you to tap “Continue” which leads to adding a new email address and password.