O365 not updating user password from AD – KB10392315


User updated there password but now can’t log into there Office 365 account

Office 365 is not updating a users password from the AD server

confirm all services are running on the Proxy or FS server

Check the field listed in the following Link

and preform a test of the Sync function per the instructions on the page

Attribute Manager under the users Properties

– check the accountExpires field to confirm it’s set to never

Best solution to update the field is to find a user set to never and copy the number string and paste into the broken users account

for more infomation on how to set custom dates in the field


Allow the O365 server to Sync all accounts again then test the user account in the OWA to see if you can now log in



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