O365 not updating user password from AD – KB10392315

KB10392315

User updated there password but now can’t log into there Office 365 account

Office 365 is not updating a users password from the AD server

confirm all services are running on the Proxy or FS server

Check the field listed in the following Link

and preform a test of the Sync function per the instructions on the page
https://support.microsoft.com/en-us/kb/2643629

Attribute Manager under the users Properties

– check the accountExpires field to confirm it’s set to never

Best solution to update the field is to find a user set to never and copy the number string and paste into the broken users account

for more infomation on how to set custom dates in the field

http://www.rlmueller.net/AccountExpires.htm

Allow the O365 server to Sync all accounts again then test the user account in the OWA to see if you can now log in

 

 

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