All posts by CPU MD

VSS Writers Names and Services That Go With It – KB10392284


Description:  This will give you the list of the common writers you will see and the services that go with it to restart

Steps to resolve:

This can be used for any backup that might have an issue with writers

1. Run the Command Prompt as an Administrator

2. Type vssadmin list writers. This will populate a list of the writers.


3. To find if a writer is having an issue, look at the state, it will say Failed and the reason for it

Failed Writer

4. Usually, you would have to reboot the server to “reset” the writers but there is an easier way to do that. Instead of rebooting the server, try yo restart the service that corresponds with the writer.

Here is the list:

*Not all the writers will be covered in this list*

 Writer Name Service Name
ASR Writer Volume Shadow Copy
BITS Writer Background Intelligent Transfer Service
COM+ REGDB Writer Volume Shadow Copy
DFS Replication service Writer DFS Replication
DHCP Jet Writer DHCP Server
FRS Writer File Replication
FSRM writer File Server Resource Manager
IIS Config Writer Application Host Helper Service
IIS Metabase Writer IIS Admin Service
Microsoft Exchange Writer Microsoft Exchange Information Store
Microsoft Hyper-V VSS Writer Hyper-V Virtual Machine Management
NTDS Active Directory Domain Services
OSearch VSS Writer Office SharePoint Server Search
OSearch14 VSS Writer SharePoint Server Search 14
Registry Writer Volume Shadow Copy
SPSearch VSS Writer Windows SharePoint Services Search
SPSearch4 VSS Writer SharePoint Foundation Search V4
SqlServerWriter SQL Server VSS Writer
System Writer Cryptographic Services
Task Scheduler Writer Task Scheduler
TermServLicensing Remote Desktop Licensing
WINS Jet Writer Windows Internet Name Service (WINS)
WMI Writer Windows Management Instrumentation

Also refer to these articles: and

Additional considerations: If this does not correct the issue, then a reboot of the server would be necessary, contact the customer and see when it would be convenient for them to reboot the server. Remind them that their backups will not work until the server gets rebooted to reset the writers.



List of Current Backup Exec Hotfixes and Service Packs – KB10392089


This is only to be used if the Service Pack or Hotfix is unable to install via LiveUpdate due to failures or LU1812 a program that was part of this update failed when it ran

Before you install the Service Pack or Hotfix, please get billable approval if they do not have Backup Monitoring. Service Packs and certain hotfixes will require a server reboot in order for the install to complete. The server will have to be rebooted as soon as possible because the backups will not run until after the reboot.


**This list shows only the latest Service Packs that should be installed, any Service Pack that is older will not be listed. (Example, the customer has Backup Exec 2010 R3 Service Pack 3, there will be no listing for the Service Pack or Hotfixes, you would have to upgrade to Service Pack 4)**


**To get the Service Packs or Hotfixes, click the Attachments button in the article and make sure you select the correct version (x32 or x64)**



Backup Exec 11.0 revision 6235

– End of Life: February 18, 2008

– End of Engineering Life (Last date for patch releases): August 18, 2010

– Last Day to contact Support: August 2014

Latest Service Pack: SP3 (N/A)

Hotfixes: N/A

Backup Exec 11.0 revision 7170

– End of Life: February 18, 2008

– End of Engineering Life (Last date for patch releases): August 18, 2010

– Last Day to contact Support: August 2014

Latest Service Pack: SP5 (N/A)

129663 (N/A)

Backup Exec 12.0

– End of Life: February 1, 2010

– End of Engineering Life (Last date for patch releases): August 1, 2012

– Last Day to contact Support: February 2015

Latest Service Pack: SP5 (N/A)

138520 (N/A)
141388 (N/A)
155482 (

Backup Exec 12.5

– End of Life: February 1, 2010

– End of Engineering Life (Last date for patch releases): August 1, 2012

– Last Day to contact Support: February 2015

Latest Service Pack: SP4 ( – 32-bit)

135955 (N/A)
138208 (N/A)
136430 (N/A)
141389 (N/A)
142707 (
139590 (
153394 (
153395 (
160050 (
157584 (
169741 (N/A)

Backup Exec 2010

– End of Life: March 5, 2012

– End of Engineering Life (Last date for patch releases): September 5, 2014

– Last Day to contact Support: February 2017

Latest Service Pack: SP1 (N/A)

138449 (
153396 (
141624 (N/A)
138851 (
138747 (N/A)
141686 (
162860 (

Backup Exec 2010 R2

– End of Life: March 5, 2012

– End of Engineering Life (Last date for patch releases): September 5, 2014

– Last Day to contact Support: February 2017

Latest Service Pack: SP1 (

150096 (
144101 (
148347 (
153090 (
147674 (
155520 (
154003 (
159293 (
162839 (
164733 (

Backup Exec 2010 R3

– End of Life: March 5, 2012

– End of Engineering Life (Last date for patch releases): September 5, 2014

– Last Day to contact Support: February 2017

Latest Service Pack: SP4 (

212812 (

Backup Exec 2012

– End of Life: June 2, 2014

– End of Engineering Life (Last date for patch releases): December 2, 2016

– Last Day to contact Support: March 2019

Latest Service Pack: SP4 (

215906 (
216746 (
217347* (

*This hotfix will supersede the other two hotfixes since it will include those updates and other fixes

Backup Exec 2014

– End of Life: April 6, 2015

– End of Engineering Life (Last date for patch releases): October 6, 2017

– Last Day to contact Support: June 2021

Latest Service Pack: SP2 (

227745 (

Backup Exec 15

– End of Life: TBD

– End of Engineering Life (Last date for patch releases): TBD

– Last Day to contact Support: April 2022

Latest Service Pack: Feature Pack 1 (essentially it’s Service Pack 1)

Hotfixes: TBD


Additional considerations: If you are unable to get these Service Packs or Hotfixes, please ask the Alerts Team and we will provide you the downloaded installer for it.

Outlook 2011 For Mac – Auto Archiving Mail – KB10392215


Outlook 2011 For Mac – Auto Archiving Mail

This article explains how to create a rule to automatically archive email in Outlook 2011 for Mac.

Archiving in Outlook 2011 for Mac is achieved using rules to automatically copy over messages older than a set number of days into a local folder. These steps demonstrate how to automatically move mail out of your Exchange mailbox, and place it on your local computer’s hard drive. Please keep in mind archived messages will not be viewable through Outlook Web App (OWA) because they are no longer stored on the Exchange server. Once this mail is moved out of the Exchange mailbox system, you will be the only one who has a copy.

Viewing Local Folders

Ensure you can see the On My Computer folder in Outlook 2011.

      1. In Outlook 2011, click on the Outlook menu at the top of your screen, choose Preferences, thenGeneral.
      2. Uncheck the box that says Hide On My Computer folders.
      3. Close the General Preferences window.

Creating Local Folder to hold Archived Mail

      1. Right-click (or ctrl-click) the On My Computer heading (probably at the bottom of your folder list) and choose New Folder.
      2. Give your folder a name such as Archived Mail.

Creating Archiving Rule

      1. Go to Tools > Rules.
      2. With Exchange selected from the On My Computer section, click the + near the bottom of the window to create a new rule.
      3. Name the rule from “untitled” to something meaningful like “180 Day, Auto Archive.”
      4. In the section called When a new message arrives: define the criterion as “Date Received” + “is Greater than or equal to” + “180” … days old to apply to messages older than 180 days (for a 6-month archive rule).
      5. In the section called Do the Following: define the action as “Move message” + “Archived Mail (On My Computer)”
        Note: If you do not see the folder you wish to archive to, you will need to click on the drop-down arrow next to “Move Message” and select Choose Folder… then search for the archive folder. Under the folder name, the location “On My Computer” should be displayed.
      6. Click the checkbox for Enabled.
      7. Click OK.
      8. Close the Rules window.

Running the Archiving Rule

    1. To apply it to all mail in your inbox that is already six months or older, highlight the proper inbox, then select Message > Rules > 180 Day, Auto Archive. The first time this rule is run, it can take several minutes.
      Note: If you have arranged your inbox folder into sub-folders, you will need to run this rule on each folder individually.

Viewing the Archives

To access your archived mail, click on the folder you designated under the On My Computer section.

Calendar Permissions Explained KB10392253

Microsoft Outlook 2013: Calendar Permission Levels and their meaning

FULL permission means the user can Read, Edit, and Delete appointments/meetings.

The following three FULL Permission Levels allow the granted person to delete files in the
calendar you give them access to. Use these FULL permissions with caution.

Owner – This grants FULL permission to the selected calendar. Typically a bad idea.

Publishing Editor – This also grants FULL permission to the calendar, but it does not
change who “owns” the calendar. Be careful when using this option (useful if other
people need to organize your calendar)

Editor – This grants FULL permission. Good for basic calendar sharing.

The following two Permission Levels allow the granted person to edit/delete only the
appointments/meetings they have created.

Publishing Author – Similar to Publishing Editor, except the granted user cannot delete
appointments or meetings you have created.

Author – Similar to Editor, except the granted user cannot delete appointments or
meetings that you have created.

The following four Permission Levels grant minimal access to your calendar.

Non-editing Author – The user can create appointments/meetings but cannot edit
anything. They can delete items that they have created.

Reviewer – The user can see the calendar.

Contributor – The user can create appointments/meetings

None – The user has no permissions (That is why the Default user is setup with the
Permission Level: None).

To give someone rights to your calendar or see what rights they have, right click on a
calendar, then Properties, on the Permissions tab you will see the various levels. Click on the
Name of the person to see their level. The Add button is used to add someone to have rights on
your calendar.
Permissions Level drop down arrow give you the various levels explained above.
The Remove button allow you to remove someone from having rights to your calendar.
Any changes or additions to these Calendar Properties be sure to click the Apply button, then
the OK.

WordPress WP-EMAIL-SMTP plugin setting for Office 365 – KB10392186


To get a WordPress website to be able to email through Office 365 use the WP-EMAIL-SMTP plugin and use the following settings.

SMTP Host:
Type of Encryption: TLS
SMTP Port: 587
Use Authentication: YES

Username: (the email address you are sending from)
Password: email accounts password

Link to the plugin: wp-mail-smtp

Windows 8 Machine cannot access any file shares KB10392201


When accessing any file share or network resouce this error comes up

Steps to isoliate:

Confirm that no shares can be accessed.

Confirm that you can ping the server by name and or ip address.


Install Clirnt for Microsoft Networks on the network card or wireless card that is used to connect to the network

Steps: Open control panel > Network and Internet > Network Connections

Right click on the network adapater go to properties.


Click install > Client > Client for Microsoft Networks. Click OK Restart computer.


Outlook 2010 / 2013 AutoArchive KB10392154

~ Please note these setting are identical in 2010 and 2013 ~

Step 1: Click on the File tab and click on Options


Step 2: Click on Advanced then the AutoArchive Settings button in Outlook Options window.



Step 3: Now configure AutoArchive feature in AutoArchive window.

  1. Check the option of Run AutoArchive every x days;
  2. It’s optional to click the Browse button behind the Move old items to: box, and specify a new destination folder for older items.
  3. Click the button of Apply these settings to all folders now.

Note: If you select the Permanently delete old items option, mails will not be archived.


Step 4: Click all OK buttons to finish the configuring.


~ done ~

Outlook 2007 Auto Archiving – KB10392143


Open Outlook and click on Tools Options



Now click on the Other tab and click the AutoArchive button.


This opens up a whole menu of options and settings to pick from:


you can choose how often AutoArchive runs in X days. Also confirm how old the archived emails should be under During AutoArchive

Once its all configured Make sure to click the Apply these settings to all folders now button

Once you are done go to File then Archive



Click the Mailbox and then Ok



after you hit Ok the above window will go away

Look down into the bottom corner of Outlook and you will see this Archiving animation 



Once the Archiving animation disappears you are done

Outlook 2007 IMAP / POP3 setup KB10392121

Step 1

On your computer, click the Start Menu and select Control Panel.

Step 2

If using Windows XP, double-click the Mail icon.



Double-click the Mail icon

If using Windows Vista, Windows 7 or above, type Mail into the search box at the top-right of the Control Panel window to quickly find the Mail icon. Then, double-click it.


Search for Mail and double-click the icon

Step 3

Click the E-mail Accounts button.


Click E-mail Accounts


Step 4

Under the E-mail tab, click the New button to add your 1&1 e-mail account.


Click New from the E-mail tab

Step 5

Check the box for Manually configure server settings or additional server types and then click the Next button.


Select ‘Manually configure…’ -> Next

Step 6

Select the Internet E-mail type of account and then click the Next button.


Internet E-mail -> Next

Step 7

Select IMAP from the Account Type drop-down box.  For POP3 select that instead


Select IMAP or POP3 depending on the setup

Step 8

Enter Your Name. This is the name that will appear when others receive your e-mail.

  • Enter Your Name. This is the name that will appear when others receive your e-mail. (A)
  • Enter your 1&1 e-mail address.
  • Make sure that IMAPis selected from the Account Type drop-down box. (B)
  • Enter 1and1.comas the Incoming mail server.
  • Enter 1and1.comas the Outgoing mail server (SMTP).
  • Enter your full 1&1 e-mail addressas the User Name. (C)
  • Enter the e-mail account’s Password.
  • Check the box for Remember passwordif you do not want to enter your password every time you check or send mail from this account.
  • Click the More Settings


Enter the information and click More Settings

Step 9

Select the Outgoing Server tab from the top of the new window that opens.


Select Outgoing Server

Step 10

Check the box for My outgoing server (SMTP) requires authentication and ensure that Use same settings as my incoming mail server is selected.

Next, click the Advanced tab at the top of the window.


Check the boxes and click Advanced

Step 11

Enter port 993 / 143 as the Incoming server (IMAP) port and ensure that SSL is chosen from the drop-down box.

POP3 will use 995 / 110 as the Incoming server port and ensure that SSL is chosen from the drop-down box.

Use the following type of encrypted connection drop-down box.


For the Incoming server, enter the 993 for the port number and select SSL

Step 12

Choose TLS from the drop-down box next to Use the following type of encrypted connection and enter 587 as the Outgoing server (SMTP) port.

Click the OK button to save your settings.


For the Outgoing server, enter 587 for the port number, select TLS, and click OK

Step 13

Now you can click the Test Account Settings button to verify that the e-mail account can send and receive mail.


Click Test Account Settings

Step 14

If the part of the test fails, go through the previous steps and double-check all of your settings in Outlook. If the test is successful, click the Close button.


Click Close

Step 15

Click the Next button.

Click Next

Step 16

Click the Finish button.

Click Finish

You may now launch Outlook 2007 and begin writing and checking your mail!