Category Archives: Desktop

Windows 10 App Store crashes when selecting an app – KB10392422


Description: Windows 10 App Store crashes when selecting an app

Common customer description: When I use the Windows app store and click on an app it crashes or disappears.

Probing questions: Did you recently upgrade to Windows 10?

Steps to isolate: Check the Time Zone on the computer regardless if the time is correct.

Steps to resolve: Set the Time Zone to the client correct Time Zone.

Additional considerations: During the Windows 10 installation it resets a lot of default settings including the Time Zone but will keep the correct time.

How to Install Cisco IPsec VPN on Windows 10 – KB10392392


  1. Uninstall all Cisco VPN clients
  2. Reboot
  3. Uninstall dne update
  4. Reboot
  5. Run winfix.exe found here
  6. Reboot
  7. Install the newest 64 bit sonicwall vpn client ctmp-dc01CT-HelpdeskCiscoCisco VPN ClientsWindows
  8. Reboot
  9. Install the extracted cisco ipsec client. run the vpnclient_setup.msi found here ctmp-dc01CT-HelpdeskCiscoCisco VPN ClientsWindows
  10. Reboot
  11. Disable the internet connection sharing service (found in services.msc)
  12. Open up regedit HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesCVirtA. Delete the “@owem8.inf,%CVirtA_Desc%;” that is in front of “Cisco Systems VPN Adapter”.

Windows 10 nVidia driver issue and possible fix – KB10392367


Description:  Upgraded to Windows 10 and the nVidia drivers either failed to load (screen resolution is not right) or Windows Update installed Microsoft drivers and will not allow for the nVidia Software to replace those Microsoft drivers.

Common customer description: I upgraded to Windows 10 and now my display is wrong.

Probing questions: Really no probing questions as the problem is evident and straight forward.

Steps to isolate: Check Device Manager and verify what drivers are being used.  Either Windows Video Adapter (a basic and generic driver because Windows Update tried and failed to install Microsoft version of nVidia drivers) or an nVidia driver that reports an error 43.

Steps to resolve: The steps can be rather lengthy but if performed in this order you have a very good chance at resolving the issue until the next Microsoft driver update for nVidia.

1: Go here using Edge (aka Internet Explorer) and download/run the file.  Can only be run using Edge (aka Internet Explorer)

2: Click on Next.

3: It will scan for the updates

4: Select Hide Updates

5: Check mark the drivers you want hidden and click Next (hiding the update means Windows will not try and install that particular update)

6: You will see a screen like this until it is done

7: Once it is finished you can just click close and move on to the next step.

8: Now that the update is hidden it is time to uninstall anything nVidia related.  Go into Control Panel

Use the Programs and Features tool to uninstall all nVidia softwares.  Once those are removed, reboot.

9: Download Version: 353.62 WHQL Release Date: 2015.7.29 Operating System: Windows 10 32-bit or 64-bit drivers (depending on which you have on your computer) and run as Administrator and the custom (advanced) install.

10. When the drivers are finished installing you may NOT be prompted to reboot the computer.  Your screen may or may not have the correct resolution.  Your screen might have even gone black even though the monitor power light still shows like the screen is active and not asleep.  You still need to reboot.  If the screen goes black, wait 20 minutes and power off the computer.  Then after 15 seconds power it back on.  Do NOT use a reset button.  After the power cycle the drivers should now be updated and to the correct resolution.

Additional considerations: If you display stay black even after the power cycle, just power it off and back on until you can get into recovery mode.  This will allow you to revert back to the generic adapter.  At this point you need to figure out if you want to keep trying to fix the issue or downgrade back to Windows 7, 8, or 8.1 (whatever you started with).

Windows 8 Machine cannot access any file shares KB10392201


When accessing any file share or network resouce this error comes up

Steps to isoliate:

Confirm that no shares can be accessed.

Confirm that you can ping the server by name and or ip address.


Install Clirnt for Microsoft Networks on the network card or wireless card that is used to connect to the network

Steps: Open control panel > Network and Internet > Network Connections

Right click on the network adapater go to properties.


Click install > Client > Client for Microsoft Networks. Click OK Restart computer.


RDP Connection Error of “The requested security package does not exist” – KB10392003


Description: RDP Connection Error of “The requested security package does not exist”

Common customer description: I can’t log into the server via RDP.

Probing questions:

Do you receive any error messages?
Were you able to before?
When did this stop working?

Steps to isolate: Verify the error message above.

Steps to resolve:

1. Go to Start, run “regedit”
2. Go to HKEY_LOCAL_MACHINEsystemcurrentcontrolsetcontrolLSA
3. Open (double-click) the Security Packages key
4. Make sure the following values are inside (order matters)
5. Reboot the computer

Additional considerations: The last two values are generally missing, “tspkg and pku2u”


Remotely enable Remote Desktop in Windows 7 – KB10392025


  1. Open ports in the Windows firewall
  2. Start the Remote Registry service
  3. Change a registry setting to enable Remote Desktop
  4. Start the Remote Desktop service

For this guide I assume you are on the same LAN as the remote computer you want to access (you may already have RDP’ed into a server on that LAN), and you are logged in as a Windows user with administrative privileges for the remote computer you are wishing to access.

This isn’t likely to work work if you are on the other side of an agressive firewall.

Step 1: Open ports in the Windows firewall

There is no native way to change the settings of a remote Windows firewall. However, you can use PsExec from SysInternals to disable it or change some rules.

If you download the app and drop it into your c: drive, you can run this command and get command line access for that remote box.

c:psexec remote_machine_name cmd

Once you have that command line open, you can run this command to disable the firewall:

netsh advfirewall set currentprofile state off

Alternatively you can run this command to allow only Remote Desktop while still leaving the rest of the firewall as is:

netsh advfirewall firewall set rule group=”remote desktop” new enable=Yes

Step 2: Start the Remote Registry service

Load up the Services MMC (Control Panel > Administrative Tools > Services), right click on “Services (Local)” and choose “Connect to another computer”. Enter the name of your remote machine and connect to it. You should now be able to find the “Remote Registry” service and start it.

Depending on your environment, this may already be running, but I have found it generally isn’t on fresh computers.

Step 3: Change a registry setting to enable Remote Desktop

It’s time to make use of the Remote Registry and actually enable RDP. Load upregedit and go to File > Connect Network Registry. Enter the name of your remote computer and connect to it. Navigate to HKEY_LOCAL_MACHINE > System > CurrentControlSet > Control > Terminal Server. Change the value of “fDenyTSConnections” to “0”.

Step 4: Start the Remote Desktop service

Go back to the Services MMC you used in Step 2. Find the service “Remote Desktop Services” and start it (or restart if it is already running).

Step 5: Connect

By this point you should be able to connect to a remote desktop session on your remote computer. Remember that only administrative users can connect to an out-of-the-box Remote Desktop setup. If you have got this far and still can’t connect, it is worth checking your firewall rules to ensure nothing is being blocked.