Category Archives: Desktop

How to Assign a Static IP Address in Windows 7, 8, XP, or Vista – KB10391687


How to Assign a Static IP Address in Windows 7, 8, XP, or Vista

When organizing your home network it’s easier to assign each computer it’s own IP address than using DHCP. Here we will take a look at doing it in XP, Vista, Windows 7, Windows 8 and Windows 8.1.

If you have a home network with several computes and devices, it’s a good idea to assign each of them a specific address. If you use DHCP (Dynamic Host Configuration Protocol), each computer will request and be assigned an address every time it’s booted up. When you have to do troubleshooting on your network, it’s annoying going to each machine to figure out what IP they have.

Using Static IPs prevents address conflicts between devices and allows you to manage them more easily. Assigning IPs to Windows is essentially the same process, but getting to where you need to be varies between each version.

Windows 7 or Windows 8.x

To change the computer’s IP address in Windows 7, type network and sharing into the Search box in the Start Menu and select Network and Sharing Center when it comes up. If you are in Windows 8.x it will be on the Start Screen itself, like the screenshot at the top of this article.

1start menu

Then when the Network and Sharing Center opens, click on Change adapter settings. This will be the same on Windows 7 or 8.x.


Right-click on your local adapter and select Properties.

3local area connection

In the Local Area Connection Properties window highlight Internet Protocol Version 4 (TCP/IPv4)then click the Properties button.


Now select the radio button Use the following IP address and enter in the correct IP, Subnet mask, and Default gateway that corresponds with your network setup. Then enter your Preferred and Alternate DNS server addresses. Here we’re on a home network and using a simple Class C network configuration and Google DNS.

Check Validate settings upon exit so Windows can find any problems with the addresses you entered. When you’re finished click OK.


Now close out of the Local Area Connections Properties window.


Windows 7 will run network diagnostics and verify the connection is good. Here we had no problems with it, but if you did, you could run the network troubleshooting wizard.


Now you can open the command prompt and do an ipconfig  to see the network adapter settings have been successfully changed.


Windows Vista

Changing your IP from DHCP to a Static address in Vista is similar to Windows 7, but getting to the correct location is a bit different. Open the Start Menu, right-click on Network, and select Properties.


The Network and Sharing Center opens…click on Manage network connections.


Right-click on the network adapter you want to assign an IP address and click Properties.


Highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button.


Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK.


You’ll need to close out of Local Area Connection Properties for the settings to go into effect.


Open the Command Prompt and do an ipconfig to verify the changes were successful.


Windows XP

In this example we’re using XP SP3 Media Center Edition and changing the IP address of the Wireless adapter.

To set a Static IP in XP right-click on My Network Places and select Properties.


Right-click on the adapter you want to set the IP for and select Properties.


Highlight Internet Protocol (TCP/IP) and click the Properties button.


Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK.


You will need to close out of the Network Connection Properties screen before the changes go into effect.


Again you can verify the settings by doing an ipconfig in the command prompt. In case you’re not sure how to do this, click on Start then Run.


In the Run box type in cmd and click OK.


Then at the prompt type in ipconfig and hit Enter. This will show the IP address for the network adapter you changed.


If you have a small office or home network, assigning each computer a specific IP address makes it a lot easier to manage and troubleshoot network connection problems.

Computer has lost trust relationship with the Domain – KB10391592


Error “Security database does not have a computer account for this trust relationship”

Description:  Client cannot log into their computer and get an error about trust relationship with the domain.

Common customer description: I can’t log into my computer.

Probing questions:

Were you able to log in before?
When did this start?

Steps to isolate: If the computer has lost its trust relationship the easiest way to verify is to check Active Directory (Computers) and see if the computers hostname is listed.  If it isn’t listed then follow the next steps.

Steps to resolve:

1: Have the client unplug the network cable.
2: Have the client log into the computer with the network cable unplugged.
3: Once the client is logged in have them reconnect the network cable.
4: Get connected to the clients computer via G2A or LogMeIn
5: After getting connected make sure a user account has a local administrators account.

(Steps to add a user account to local administrators group)
1: Go into control panel
2: Open Administrative Tools
3: Double click Computer Management
4: Expand Local Users and Groups
5: Click on Users
6: Right mouse click in an open area and left mouse click New User
7: Add a user account with a password
8: After added right mouse click on the new user and left mouse click on Properties
9: Click on Member Of tab
10: Click on Add and in the new box type in Administrators (Please note you will need to type out the entire name) and click Ok
11: Feel free to add Remote Desktop Users as well (Please note you will need to type out the entire name)
12: Close all windows you opened.

(Finish up removing and adding the computer to the domain)
6: Right mouse click on Computer and left mouse click on Properties.
7: Click on Change Settings.
8: Under the Computer Name tab click on Change.
9: Record the domain name the computer is trying to connect to.
10: Switch it from Domain to Workgroup and type in Workgroup.
11: Use the new user account credentials when prompted.
12: Reboot the computer when prompted.
13: Tell the client NOT to log into the computer and let you log in as the new user.
14: After you have logged in remove the computer from the Workgroup and place it back on the domain.
15: Reboot when prompted.
16: Have the client log in after the computer reboots and verify everything is working as it normally should.

Additional considerations: If this still does not allow the computer back onto the domain you can try all the steps mentioned above once again.  But after you have placed the computer on the Workgroup and rebooted try changing the computer name.  Example: Bobs-pc change to Bobs-pc1

Then try placing the computer back on to the domain.  Sometimes Active Directory locks out the original computer name but this rarely happens.


How to create a shortcut to a website using Internet Explorer – KB10391484


This will be useful in cases where the client needs to use Internet Explorer to run a web app but normally uses a different browser.

To get this going first you need to create a IE shortcut on the desktop.

(obviously there are other ways to get the shortcut but this is the foolproof way if you can’t find it or are having trouble with getting one)

1. Run IE

2. Open task manager and find the IE process

3. right click on it and select ‘open file location



4. From there you will get an explorer window that pops up



5. Right click on iexplore.exe , got Send to and select Send to Desktop

6. Go to the desktop, right click on the IE shortcut and select Properties


7. You will get a window like this. Copy the Target path to a notepad


8. Append the Target path with the website address. Be sure to put a space between the Target and website. Also the website needs double quotes around it. Copy / paste it into the Target box of the shortcut


“C:Program FilesInternet Exploreriexplore.exe” “”

9. Hit OK then click on the Shortcut and it should open the site. At this point you can also rename or change the shortcuts icon.


Force Global Address List Update Outlook 2007 /2010 /2013 KB10391443

Outlook 2007

  1. In the Tools menu, point to Send/Receive, and then click Download Address Book.
    Exchange 2007 Download Address Book
  2. In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked then click OK.
    Exchange 2007 Offline Address Book
  3. Your Outlook Global Address book is now up-to-date.

Outlook 2010

1. Close Outlook and Re-Open it
2. Select the Send and Receive tab
3. Locate Send/Receive Groups
4. And finally click the Download Address Book to download latest copy
Download Address Book
Try deleting the user’s oab files then have the user re-download the Address Book.
1. Go to C:UsersusernameAppDataLocalMicrosoftOutlook
2. Delete all files with .oab
3. Now follow the steps in “FORCE OUTLOOK TO UPDATE THE OFFLINE ADDRESS BOOK” to download the address book again
Download Address Book


Outlook 2013

  1. Select the Send/Receive tab in the upper left corner of Outlook.
  2. Click on the Send/Receive Groups drop down menu, then Download Address Book…

    Download Address Book

  3. The Offline Address Book window will appear. Make sure the following options are selected:
    • De-check the Download changes since last Send/Receive option
    • Make sure the Global Address List is selected from the Choose address book drop down menu

    Offline Address Book settings

    Click the OK button at the bottom.

  4. The most recent version of the Global Address List will be downloaded from the CUMC IT Exchange server. You may see a status window indicating the download’s progress, it will automatically disappear when completed.
  5. Close Outlook when the download has finished. Re-open Outlook and log in; the Global Address List should now contain the most recent information.

 KB10391443  pwillette 4/14/15

Common Command Line Commands – KB1039998


Common Command Line Commands
* Any of these commands can also use the switch /? for help inside Command Line. *
** Not all of these commands need to be run in an Administrator Command Line, but it is suggested to always run CMD as Admin. **
*** There may be additional switches for these commands. These are just the most commonly used switches. ***
Start Command Prompt – Start -> in search field, type “cmd” without quotes -> right click and click Run as Administrator

1. Ping – Sends a request packet to the target host and waits for a response. It will then display the response in the Command Line window. Usage:

  • ping IpAddress
  • ping ComputerName.DomainName.Local – Does not always need to have .DomainName.Local. If there are issues with pinging via ComputerName, try the Fully Qualified Domain Name.
  • ping ComputerNameOrIpAddress -t – Sends a continuous ping to the device until you cancel it with CTRL+C.
  • ping ComputerNameOrIpAddress -4 – If pings are coming back using IPv6, use the -4 switch to only get IPv4 addresses back.

2. IP Config – Gathers IP information of the device running the command. Common switches are:

  • ipconfig – Displays IP address, subnet mask, and default gateway for each adapter.
  • ipconfig /all – Displays the full TCP/IP configuration for all adapters.
  • ipconfig /flushdns – Clears the DNS resolver cache.
  • ipconfig /registerdns – Initiates manual registration for DNS names.
  • ipconfig /release – Messages the DHCP server to release the IP address configuration. Check with Tier 2 before using this command. You will lose all communication to the computer this is run on.
  • ipconfig /renew – Messages the DHCP to renew IP address configuration.

3. System File Checker – Scans for corruptions in system files and restores corrupted or missing files. Usage:

  • sfc /scannow

4. QWinsta – Displays information about Terminal Sessions. Look for the username of the account that you need to log off and keep in mind the ID of the user. Usage:

  • qwinsta -server ServerNameOrIpAddress

5. RWinsta – Sends commands to the remote session. Use the ID number in order to log off the user that the ID number belongs to. Usage:

  • rwinsta -server ComputerNameOrIpAddress IdNumber

6. NSLookup – Tests and troubleshoots DNS servers. Usage:

  • nslookup – Displays information about the Default DNS server.
  • set type=mx – After you use nslookup, you can specify which records you are looking for. After you set the type, enter the domain name.

7. Telnet – Text oriented communication using a virtual terminal connection. Usage:

  • telnet IpAddressDomainNameOrComputerName PortNumber – telnet 25. This will test the connection from your computer to on port 25.

8. System Info – Displays the system’s information in Command Line. Usage:

  • systeminfo | more – You can view system uptime, Operating system, and System Manufacturer.

9. Check Disk – Creates and displays a status report for a disk. Usage:

  • chkdsk (/f /r) – Do not use parenthisis. Chkdsk by itself will display the status report. Using /f will fix errors on the disk. Using /r will locate bad sectors and recover readable data. Both switches will require the computer to be rebooted and will run before boot. This will require approval before using these switches.

10. Shutdown – Initiates a shutdown command. Usage:

  • shutdown.exe /m ComputerNameOrIpAddress /f /r /t 0 /d p:0:0 – Shuts the computer down and forces (/f) the logoff and a reboot (/r) instantly (specified by /t TimeInSeconds) while sending a report to the system (/d p:0:0) saying it is a planned shutdown. You only need to specify /m ComputerNameOrIpAddress if you are attempting to shut down a remote computer.

11. Net Stat – Displays incoming and outgoing connections. Usage:

  • netstat -an – The -a switch displays all active connections and ports on which the computer is listening. The -n switch displays active connections.
  • netstat -an | find “PortNumber” – Finds all connections that are using the specified port.

12. NBT Stat – Helps troubleshoot NetBIOS name resolution problems. Usage:

  • nbtstat -an IpAddress – Useful tool if you know the IP address of a computer but not the name. This will  return the name and MAC address of the device.

13. Change Directory – Changes the directory of the Command Line to wherever you specify. Usage:

  • DriveLetter: – If you need to change the Command Line to a different drive, use this command.    Example:      c:     will change it to the C: drive.
  • cd c:usersUserName – Changes the Command Line to c:usersUserName.

14. Trace Route – Displays the route information and transit delays to a specific address. Usage:

  • tracert DomainNameOrIpAddress – You will see a list of hops that it takes to get to the destination. If anything fails, you will see where in the route it is failing.

15. Task List – Displays all processes the computer is currently running. Usage:

  • tasklist – Displays process name, process ID, session name, session number, and memory usage. You will only need to look at the process name (Image Name) and process ID (PID).

16. Task Kill – Kills whichever task you specify. Usage:

  • taskkill /switch – /PID PID specifies which process ID you want to kill. /IM ImageName specificies which image name you want to kill. Examples:
    taskkill /pid 2000
    taskkill /im chrome.exe

17. W32TM – Diagnose, view, and change Windows Time information.

  • w32tm /config /update – Updates current time configuration if there were any changes made.
  • w32tm /resync – Resynchronizes computer’s time as soon as possible.
  • To change Windows Time Server, on PDC, run w32tm /config /syncfromflags:manual /,,, You will then need to run w32tm /config /update on the PDC and any device that needs time updated, or you can reboot the machines.

18. Remote Desktop Connection – Connects your computer to a remote computer. Usage:

  • mstsc /switch – Mstsc will start remote desktop. If you add any switches, they can help with the look/layout of the connection window. /F (full screen) is the most common switch. /Console can be used if you cannot connect normally.
  • Example: mstsc /f /console

19. Net Start and Net Stop – Starts or stops services by service name. Usage:

  • netstart ServiceName – Starts service.
  • netstop ServiceName – Stops service.
  • && – Runs multiple commands as soon as possible without delay. Example: net stop explorer.exe && net start explorer.exe.

20. VSS Admin – Manages the Volume Shadow Copy Service. Usage:

  • vssadmin list writers – Lists all subscribed volume shadow copy writers on the system. This can be helpful when troubleshooting backups issues.

Internet Explorer can’t install a .cab file – KB1039940


Description:  Internet Explorer can’t install a .cab file

Common customer description:

I can’t get (something) to display in Internet Explorer.
It keeps telling me I can’t install *.cab file when going to this website.

Probing questions:

Did it work before?
Was anything updated?
Did Java update or Internet Explorer?
Is this a new or different PC?

Steps to isolate: If the website pulls up, and it is only a certain portion that doesn’t display, double check the site is in Trusted Sites and has proper ActiveX permissions.  If these conditions are met move on to the next part.

Steps to resolve: Workstations that have strict domain policies can actually block ActiveX components from being installed.  These files are normally kept C:WindowsDownloaded Program Files.  To get around this just log onto the computer as a Local Admin.  This will provide the needed permissions to allow Internet Explorer to install the *.cab file there.

Additional considerations: The *.cab file that gets installed will be installed for all users of the computer.  Double check everything works after the ActiveX component is installed on both the Local Admin account and the users Domain account.

Cannot connect to Desktop PC – KB1039773

KB KB1039773

Cannot Connect to Desktop PC

If you can’t connect to a person’s computer through Go To Assist or Logmein Rescue, there are a few things you can try in order to connect.

1. Remote Desktop – This is usually the first thing to try in order to connect. You will need to know either the IP address or name of the machine. If the user doesn’t know the name or IP, have them open a Command Prompt and type ipconfig. Look for IPv4 address. For finding the name, in a Command Prompt type hostname and hit enter. The result is the computer’s name. Then just log on to the OM -> go to Start -> Run -> type mstsc -> hit Enter -> type in the computer name or IP address -> click Connect. You may need to specify the Fully Qualified Domain Name (FQDN). It would look like computername.domain.local.

2. Service Center – If the computer is listed in Service Center, try connecting to it there. Otherwise see if you can connect to the remote Command Prompt or remote Services.

3. VNC – From the OM, go to D:TechAdvantageToolsVNC. Choose one of the VNC options, Push VNC, RealVNC, or UltraVNC. Push VNC does not need to be installed. Enter the computer’s name or IP, then user and password. Once you have those in, try connecting.

4. Safe Mode with Networking – If nothing else works, try turning the computer off. Boot it back up, but immediately start tapping the F8 key at a quick pace. This should load up some boot options. Choose Safe Mode with Networking. See if you can connect to their machine now.

5. If none of these worked, chances are we will need to onsite the issue. Speak with Tier 2.

Peachtree files to exclude from Anti-Virus scans – TrendMicro KB1039621


Description:  Peachtree files to exclude from Anti-Virus scans – TrendMicro

Common customer description:

TrendMicro is blocking PeachTree or is stopping PeachTree from working.
Sage 50 could not be started.
Company opens then closes.
Tax updates will not run.

Probing questions:

When did this start?
Is it affecting everyone?
Does TrendMicro pop up with any messages?

Steps to isolate:

Disable TrendMicro and see if the problem stops.

Steps to resolve: If you do discover that TrendMicro or another anti-virus software is stopping PeachTree from running or connecting to the server, here is a list of files to exclude from TrendMicro.

These are the files that need to be set to allow through the firewall and excluded from antivirus scans:

The ports to have open on the firewall are Ports 3351 & 1583

Additional considerations: If you need further assistance please consult a tier two.

Error 1934 – User installations are disabled via policy on the machine KB1039464


Description:  Error 1934 – User installations are disabled via policy on the machine

Common customer description: Can’t install this third party software I get error 1934

Probing questions:

Were you able to install software before?
When did this start?
Where is it trying to install to?

Steps to isolate:

Normally Group Policy governs this but if there are no policies setup and this is still an issue proceed to the next part.

Steps to resolve:

This error indicates that User Installs have been disabled via the DisableUserInstalls policy.

The value is set per machine in the following area of the registry, with a 1 indicating the policy is in effect and a 0 (or missing entry) indicating it is not:
Key: HKLMSoftwarePoliciesMicrosoftWindowsInstaller
Value: DisableUserInstalls
Data: 1 (If it is set to a 1 then change it to a 0 and this should fix it)

Additional considerations:

Before you change the registry key have a Tier Two work with you to verify this actually needs to be changed.

Instructions on how to get computer name for Windows XP, Vista and Windows 7 KB1039390


Instructions on how to get computer name for Windows XP, Vista and Windows 7:

First open a command prompt by opening a “Run” box and type in cmd.  Then in the command prompt type in hostname.  What reports below that line will be the computers name.  If that doesn’t work use the articles below.

Windows XP
1. Go to Start, Settings, Control Panel.


2. Double-click on the System icon.


3. Click on the Computer Name tab.


4. Highlight the text to the right of Full computer name and copy it by pressing Ctrl-C
(or right-click in the highlighted area and select ‘Copy’).


5. Paste the text by pressing Ctrl-V (or right-click anywhere in a text box and select ‘Paste’).

Windows Vista
1. Click on the Windows Vista Start button on the lower left corner of your computer screen:


2. Click on the Control Panel menu item:


3. Click on the System and Maintenance link:


4. Click on the System link:


5. You will find the computer name on the System screen:


Windows 7
Hit start
Right click on “Computer”


Select “Properties” with a left click
You will find the computer name on the System screen where you see the red box