Category Archives: Email

O365 not updating user password from AD – KB10392315


User updated there password but now can’t log into there Office 365 account

Office 365 is not updating a users password from the AD server

confirm all services are running on the Proxy or FS server

Check the field listed in the following Link

and preform a test of the Sync function per the instructions on the page

Attribute Manager under the users Properties

– check the accountExpires field to confirm it’s set to never

Best solution to update the field is to find a user set to never and copy the number string and paste into the broken users account

for more infomation on how to set custom dates in the field

Allow the O365 server to Sync all accounts again then test the user account in the OWA to see if you can now log in



Outlook 2011 For Mac – Auto Archiving Mail – KB10392215


Outlook 2011 For Mac – Auto Archiving Mail

This article explains how to create a rule to automatically archive email in Outlook 2011 for Mac.

Archiving in Outlook 2011 for Mac is achieved using rules to automatically copy over messages older than a set number of days into a local folder. These steps demonstrate how to automatically move mail out of your Exchange mailbox, and place it on your local computer’s hard drive. Please keep in mind archived messages will not be viewable through Outlook Web App (OWA) because they are no longer stored on the Exchange server. Once this mail is moved out of the Exchange mailbox system, you will be the only one who has a copy.

Viewing Local Folders

Ensure you can see the On My Computer folder in Outlook 2011.

      1. In Outlook 2011, click on the Outlook menu at the top of your screen, choose Preferences, thenGeneral.
      2. Uncheck the box that says Hide On My Computer folders.
      3. Close the General Preferences window.

Creating Local Folder to hold Archived Mail

      1. Right-click (or ctrl-click) the On My Computer heading (probably at the bottom of your folder list) and choose New Folder.
      2. Give your folder a name such as Archived Mail.

Creating Archiving Rule

      1. Go to Tools > Rules.
      2. With Exchange selected from the On My Computer section, click the + near the bottom of the window to create a new rule.
      3. Name the rule from “untitled” to something meaningful like “180 Day, Auto Archive.”
      4. In the section called When a new message arrives: define the criterion as “Date Received” + “is Greater than or equal to” + “180” … days old to apply to messages older than 180 days (for a 6-month archive rule).
      5. In the section called Do the Following: define the action as “Move message” + “Archived Mail (On My Computer)”
        Note: If you do not see the folder you wish to archive to, you will need to click on the drop-down arrow next to “Move Message” and select Choose Folder… then search for the archive folder. Under the folder name, the location “On My Computer” should be displayed.
      6. Click the checkbox for Enabled.
      7. Click OK.
      8. Close the Rules window.

Running the Archiving Rule

    1. To apply it to all mail in your inbox that is already six months or older, highlight the proper inbox, then select Message > Rules > 180 Day, Auto Archive. The first time this rule is run, it can take several minutes.
      Note: If you have arranged your inbox folder into sub-folders, you will need to run this rule on each folder individually.

Viewing the Archives

To access your archived mail, click on the folder you designated under the On My Computer section.

WordPress WP-EMAIL-SMTP plugin setting for Office 365 – KB10392186


To get a WordPress website to be able to email through Office 365 use the WP-EMAIL-SMTP plugin and use the following settings.

SMTP Host:
Type of Encryption: TLS
SMTP Port: 587
Use Authentication: YES

Username: (the email address you are sending from)
Password: email accounts password

Link to the plugin: wp-mail-smtp

How to read a email bounce back KB10392116

Email Bounce Back Example: This is just one example and bounce backs can vary server to server so keep that in mind while viewing yours.

Delivery has failed to these recipients or distribution lists:

automated reply
Your message wasn’t delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

The following organization rejected your message:
Diagnostic information for administrators:

  1. Generating server: server.domain-name.local
  3. #550 5.7.1 <>:
  4. Recipient address rejected: Invalid recipient ##

Original message headers:

5.  Received: from server.domain-name.local ([]) by server.domain-name.local ([]) with mapi; Thu, 2 Jul 2015 15:00:11 -0400From:        =?Windows-1252?Q?Company_Name=99_Helpdesk?=        <>To: automated reply <>Date: Thu, 2 Jul 2015 15:00:10 -0400Subject: *** Please do not reply to this Email ***Thread-Topic: *** Please do not reply to this Email ***

  1. The server sending the bounce, so we know where it came from
  2. The email address sent to, to help verify the correctness and destination
  3. Bounce code, see below for common codes
  4. Bounce Reason, what the server reports as going wrong
  5. The server sending the bounce, where did it come from

Common Codes:

421 <domain> Service not available, closing transmission channel
450 Requested mail action not taken: mailbox unavailable (e.g., mailbox busy)
451 Requested action aborted: error in processing
452 Requested action not taken: insufficient system storage
500 The server could not recognize the command due to a syntax error.
501 A syntax error was encountered in command arguments.
502 This command is not implemented.
503 The server has encountered a bad sequence of commands.
504 A command parameter is not implemented.
550 User’s mailbox was unavailable (such as not found)
551 The recipient is not local to the server.
552 The action was aborted due to exceeded storage allocation.
553 The command was aborted because the mailbox name is invalid.
554 The transaction failed for some unstated reason.


Log File is Damaged – KB10392001


Description:  Received an alert that a log file is damaged for exchange

Windows Event Log: Application
Windows Event Source: ESE
Windows Event ID: 440
Windows Event Severity: Error
Windows Event Message: eseutil (10056) JetDBUtilities – 11056: The log file C:Program FilesMicrosoftExchange ServerV14MailboxMailbox Database 1013801047E00.log is damaged, invalid, or inaccessible (error -501) and cannot be used. If this log file is required for recovery, a good copy of the log file will be needed for recovery to complete successfully.

Steps to resolve: There isn’t much to do about this alert. If it’s important and they need it, you will have to restore the file from a good backup copy.

If this happens a lot, use the troubleshooting and diagnostic tools on the exchange database to check the health of it.


IMAP setup in Outlook 2007 / 2010 – KB10392005


Step 1

On your computer, click the Start Menu and select Control Panel.

Step 2

If using Windows XP, double-click the Mail icon.

Double-click the Mail icon


If using Windows Vista, Windows 7 or above, type Mail into the search box at the top-right of the Control Panel window to quickly find the Mail icon. Then, double-click it.


Search for Mail and double-click the icon

Step 3

Click the E-mail Accounts button.


Click E-mail Accounts

Step 4

Under the E-mail tab, click the New button to add your 1&1 e-mail account.


Click New from the E-mail tab

Step 5

Check the box for Manually configure server settings or additional server types and then click the Next button.


Select ‘Manually configure…’ -> Next

Step 6

Select the Internet E-mail type of account and then click the Next button.


Internet E-mail -> Next

Step 7

Select IMAP from the Account Type drop-down box.


Select IMAP

Step 8

Enter Your Name. This is the name that will appear when others receive your e-mail.

  • Enter Your Name. This is the name that will appear when others receive your e-mail. (A)
  • Enter your 1&1 e-mail address.
  • Make sure that IMAPis selected from the Account Type drop-down box. (B)
  • Enter 1and1.comas the Incoming mail server.
  • Enter 1and1.comas the Outgoing mail server (SMTP).
  • Enter your full 1&1 e-mail addressas the User Name. (C)
  • Enter the e-mail account’s Password.
  • Check the box for Remember passwordif you do not want to enter your password every time you check or send mail from this account.
  • Click the More Settings


Enter the information and click More Settings

Step 9

Select the Outgoing Server tab from the top of the new window that opens.


Select Outgoing Server

Step 10

Check the box for My outgoing server (SMTP) requires authentication and ensure that Use same settings as my incoming mail server is selected.

Next, click the Advanced tab at the top of the window.


Check the boxes and click Advanced

Step 11

Enter port 993 as the Incoming server (IMAP) port and ensure that SSL is chosen from the Use the following type of encrypted connection drop-down box. Be sure to verify the port number and encryption type.


For the Incoming server, enter the 993 for the port number and select SSL

Step 12

Choose TLS from the drop-down box next to Use the following type of encrypted connection and enter 587 as the Outgoing server (SMTP) port.

Click the OK button to save your settings. Be sure to verify the port number and encryption type.


For the Outgoing server, enter 587 for the port number, select TLS, and click OK

Step 13

Now you can click the Test Account Settings button to verify that the e-mail account can send and receive mail.


Click Test Account Settings

Step 14

If the part of the test fails, go through the previous steps and double-check all of your settings in Outlook. If the test is successful, click the Close button.


Click Close

Step 15

Click the Next button.


Click Next

Step 16

Click the Finish button.


Click Finish

You may now launch Outlook 2007 and begin writing and checking your mail!


Exchange 2007/2010 change max send and receive size – KB10391742

You can modify the organizational message size limits using the Set-TransportConfig cmdlet from the Exchange shell:

Set-TransportConfig -MaxReceiveSize 40MB -MaxSendSize 40MB

In Exchange 2007 SP1 and later, you can also set the organizational message size limits using the EMC by going to Organization Configuration | Hub Transport | Global Settings tab | Transport Settings | properties | General tab.

Figure 1: Setting the organizational message size limits from the Global Settings tab in the EMC in Exchange 2007 SP1 and later

– Receive Connector limit

To modify the maximum message size on a Receive Connector using the Exchange console, select Server Configuration | Hub Transport | select a Hub Transport server | Receive Connectors -> select a connector | Properties | General tab.

Figure 2: Setting the maximum message size on a Receive Connector

To set ReceiveConnector limit using the shell:

Set-ReceiveConnector “CONNECTOR NAME” -MaxMessageSize 40Mb


– Send Connector limit

To modify the maximum message size on Send Connectors, select Organization Configuration | Hub Transport | Send Connectors -> select connector | Properties |General tab.

Figure 3: Setting the maximum message size on a Send Connector

To set SendConnector limit using the shell:

Set-SendConnector “CONNECTOR NAME” -MaxMessageSize 40Mb


Scan To Email – Exchange With TLS Authentication KB10391615


Create a new Active Directory account With a Mailbox (Example

Set Password to not expire.

Open up Exchange Management Console.

Create New Receive Connector With the following settings:

Enter the IP address of the scanner (In this example






Log into Scanner / multi-function device.



Navigate to the email or SMTP settings.

Enter IP of exchange server

Port 25


Enable SMTP authentication

Enter email address

Enter user account

Enter Password


Release deferred emails in Barracuda Spam & Virus Firewall 300 – KB10391570


Description:  Client has recently had a problem with Exchange and mail stopped flowing.  The Barracuda 300 will store the emails until the Exchange server is back up and running.

Common customer description: Our Exchange server stopped flowing mail and that has been resolved but we are missing emails during the time the Exchange server was down.

Probing questions: Check to see if the client uses a Barracuda Spam Filter system.

Steps to isolate: If the client does use a Barracuda Spam filter system and it is the 300 model, listed below are the steps to release the deferred emails.

Steps to resolve:

1: Log into the Barracuda 300 unit (this will be a local device) by typing in its IP address into a web browser with https:// at the beginning.

2: Click in the Advanced tab along the top menu bar.

3: Click on Queue Management.

4: You should now see emails listed as deferred.  Click on the “Tools” drop down menu just below the search box.

5: Next mouse over “Message Actions” then click on “Requeue All”.

Once that is completed a green bar just above the search box should state something to the affect of the emails have all been placed back into the queue.

Additional considerations: Please note that the more emails that are stuck in the queue the longer it will take to process them.  The Barracuda 300 model holds all emails and once placed back in sending status it checks them for spam.  So if the client had 300 deferred emails there is a good chance some of them are spam or unwanted in some fashion.