Category Archives: Email

Outlook reminder keeps popping up – KB10391497

KB10391497

Outlook reminder keeps popping up.

If a user calls in because of an old Outlook reminder that will not dismiss, there are a few options to try.

Start -> run -> outlook.exe /cleanreminders

clearreminder

If this doesn’t work, try outlook.exe /resetfolders

If that still doesn’t work, you can install a tool that will help you clear the reminders at ctmp-dc01outlookreminders called MFCMapi.exe.

  • Run the MFCMAPI.exe and Click on “OK” button.

delete-stuck-read-receipt-1

  • Select the “Session” and Click on “Logon”.

delete-stuck-read-receipt-2

  • After that select the “outlook profile” and click on “OK” button.

delete-stuck-read-receipt-3

  • Select your “email Address” where the stuck the reminder is and “double clicks” on it.

delete-reminders-1

  • Now expand the “Root Container” and select the “Reminders” folder.

delete-reminders-2

  • After clicking on the reminders folder if you cannot find the corrupt reminder in the reminder folder; you can delete the entire Reminders folder. Outlook will rebuild the folder and the (good) reminders.

delete-reminders-2a

  • Now Right click on the “Reminder” and click on “Delete folder” button.

delete-reminders-3

  • Now click on “OK” button to delete the reminders folder.

delete-reminders-4

 

Outlook not responding, stopped working, freezes or hangs – KB10391381

KB10391381

Outlook not responding, stopped working, freezes or hangs

If you receive an Outlook not responding error or Outlook hangs, freezes or stops working when opening the file or sending email. Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method from the list below

Install the latest Windows and Office Updates

You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below.

Keep Windows up to date with the latest Updates

If installing the latest updates did not resolve your issue, please continue on to the next method.

Check to make sure Outlook is not in use by another process

Performance may be reduced if you use the Outlook AutoArchive feature or sync to Outlook with a mobile device, because these processes may use large amounts of resources.

If Outlook is in use by another process, this information will be displayed in the horizontal status bar at the bottom of the screen, If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before attempting other actions.

If Outlook is not in use by another process, please continue on to the next method.

Investigate possible issues with add-ins

While add-ins can enhance your experience, they can occasionally interfere or conflict with Outlook. Try starting Outlook without add-ins to see if the problem goes away, Here’s how:

  1. Do one of the following:If you are running Windows 7, click Start.
    If you are running Windows 8, click Run from the Apps menu.
  2. Type Outlook /safe, in the Search programs and files (Windows 7) or Run window (Windows 8) and then click OK.
  3. Close and re-open Outlook.
  4. If the issue is resolved, open the File menu, click Options, then click Add-ins.
  5. Select COM Add-ins and click Go.
  6. Clear all the check boxes in the list to disable the Add-ins and click OK.
  7. Restart Outlook.
  8. If the issue does not occur, go back to the COMM Add-ins screen and enable them one at a time until the error occurs. (Be sure to close and restart Outlook after each Add-in is enabled.)

If disabling the add-ins did not resolve your issue, please continue on to the next method.

Check to see if your mailbox is oversized

As your mailbox size increases, more resources are needed to open each folder. If you have a large number of items in any single folder, you may experience issues during certain operations. We recommend moving several items in your larger folders to separate folders or archive them using the AutoArchive feature.

Here’s how to create a folder:

  1. On the Folder tab, in the New group, click New Folder.
  2. In the Name box, enter a name for the folder.
  3. In the Select where to place the folder list, click the location for the new folder. The new folder will become a sub folder of the folder you select.
  4. Click OK.

To manage the size of your mailbox, see: You may experience application pauses if you have a large Outlook data file

If reducing the size of your mailbox did not resolve your issue, please continue to the next method.

Repair your Office 2013 programs

Repairing your Office 2013 programs can resolve issues with Outlook not responding, hanging, or freezing by automatically repairing errors in Office files.

  1. Quit any Office programs that are running.
  2. Open the Control Panel and select Programs and Features.
  3. In the list of installed programs, right click Microsoft Office 2013, then click Change.
        If you installed Office from a DVD or .msi file you will only have 1 Repair option (Full Repair.).
      If you are running Office Click to Run you will have 2 Repair options.

NOTE    If you are using Office Click to Run, please see the following Microsoft Office article and follow the steps to Repair Office Click to Run: Update, repair, or uninstall Office Click-to-Run products

If repairing your Office programs did not resolve your issue, please continue on to the next method.

Repair your Outlook data file

When you install Outlook 2013, an inbox repair tool (scanpst.exe) is also installed on your PC. The Inbox repair tool can resolve issues by scanning your Outlook data files, and repairing errors. To use the Inbox repair tool, exit Outlook and click the link below and follow the steps in the article.

Repair Outlook Data Files (.pst and .ost)

If repairing your Outlook Data files did not resolve your issue, please continue on to the next method.

Check to see if your antivirus software is up-to-date or conflicting with Outlook

If your antivirus software is not up-to-date, Outlook may not function properly.

Check to see whether your antivirus software is up-to-date

To keep up with new viruses that are created, antivirus vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor’s website.

For a list of antivirus vendors, see: Consumer security software providers.

Check to see whether your antivirus software is conflicting with Outlook

If your antivirus software includes integration with Outlook, you may experience performance issues. In this case, you can disable all Outlook integration within the antivirus software. Or, you can disable and antivirus software add-ins that are installed in Outlook.

IMPORTANT    Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. Microsoft does not recommend that you attempt to change your antivirus settings. Use this workaround at your own risk.

You may have to contact your antivirus software vendor to determine how to configure your software to exclude any integration with Outlook or to exclude scanning in Outlook.

NOTE    Additionally, if you plan to perform file-level virus scanning of .pst, .ost, Offline Address Book (.oab) or other Outlook files while Outlook is in use, read the following Microsoft TechNet Library article: Plan antivirus scanning for Outlook 2010

If updating your antivirus software, and excluding it from integrating with Outlook did not resolve your issue, please continue to the next method.

Create a new user profile

Provide conceptual information that will help readers with the intent. Or introduce some of the additional information you plan to include.

If you’re using Windows 7

  1. Open Mail items by selecting: Start > Control Panel > Programs > User Accounts then Mail.
  2. Click Show Profiles.
  3. Select the profile you want to remove, click Remove.
  4. Click Add.
  5. In the Profile Name box, enter a name for your new profile.
  6. Specify the user name, the primary SMTP address and password, click Next.
  7. You may receive the following prompt:
      Allow this website to configure <Yourusername@domain> server settings?In this prompt, select the Don’t ask me about this again checkbox and click Allow.

If you’re using Windows 8

  1. Open the Apps menu and select: Control Panel > Mail > Show Profiles.
  2. Select the profile you want to remove and click Remove.
  3. Click Add.
  4. In the Profile Name box, enter a name for your new profile.
  5. Specify the user name, the primary SMTP address and password, click Next.
  6. You may receive the following prompt:
      Allow this website to configure <Yourusername@domain> server settings?

In this prompt, select the Don’t ask me about this again checkbox and click Allow.

Move Exchange 2007 – 2010 Database Log Files – KB10391343

KB10391343

To use the Exchange Management Console to set the log file location when you create a storage group

 Special notes: You might need to log in as “Administrator” to perform these tasks because they require all of the permissions.
  1. Start the Exchange Management Console on the server on which the storage group is located.
  2. In the console tree, expand Server Configuration, and then click Mailbox.
  3. In the result pane, click the Mailbox server on which you want to create the storage group.
  4. In the action pane, click New Storage Group. The New Storage Group wizard appears.
  5. On the New Storage Group page, the Log files path box displays the default location where your transaction log files will be stored. Click Browse to change the default location.
    noteNote:
    You cannot use the Exchange Management Console to change the log file location for remote Mailbox servers. To create storage groups on other Mailbox servers, use the New-StorageGroup cmdlet in the Exchange Management Shell.
  6. Enter any other information in the remaining boxes as needed, and then click New to create the new storage group. For more information about creating storage groups, see How to Create a New Storage Group.

To use the Exchange Management Console to change log file locations for an existing database

  1. Start the Exchange Management Console on the server on which the storage group is located.
  2. In the console tree, expand Server Configuration, and then click Mailbox.
  3. In the result pane, click the Mailbox server that contains the storage group for which you want to change the log file location.
  4. In the work pane, click the storage group for which you want to change the log file location.
  5. In the action pane, click Move Storage Group Path. The Move Storage Group Path wizard appears.
  6. On the Introduction page, the Log files path box displays the location where your log files are currently stored. Click Browse to specify a location to which to move these files.
    noteNote:
    You cannot use the Exchange Management Console to change the log file location for remote Mailbox servers.
  7. Click Move. A warning appears that all databases in the storage group must be temporarily dismounted, which will make them inaccessible to any user. To continue, click Yes.
  8. On the Completion page, confirm whether the log file path was changed successfully. A status of Completed indicates that the wizard completed the task successfully. A status of Failed indicates that the task was not completed. If the task fails, review the summary for an explanation, and then clickBack to make any configuration changes. Click Finish to complete the Move Storage Group Path wizard.

Adding POP3 connecter in SBS console – KB10391330

KB10391330

Setup of POP3 connecter in SBS console

Description: Setting up POP3 connecter in a SBS server

Confirm user in Active Directory

Confirm user email address inside of Exchange Console for the user

Confirm the user in the 3rd party web email client

  • Confrim user to the 3rd party email hosting company
  • Note the password that the account has it will be needed to set the POP3 connecter

 

– Added to the SBS console “change user role for user account”

SBS Console1

SBS Console2

SBS Console3

Click the Display all users

  • Add the user from the list

Select the Change user role option at the bottom

In the SBS Console access the Network tab

Select the Connectivity tab inside there

Select the Windows SBS POP3 Connector

Select the add option to setup a new connecter for the POP3 email addres

Add the user name and Password information into the needed field

  • User Name and Password will be from the 3rd party email provider
  • POP3 server and Port settings will also be the 3rd party email server information

See the Image Below

SBS Console4

Click ok on the field

This should finish the setup of the POP3 connecter for the User

This will allow Exchange to access a 3rd party email system and download emails for the user email box

Google Apps Distro List settings Location – KB10391213

KB10391213

Here we will show you how to access the distribution list settings in Google Apps. In a browser navigate to this link and input the admin creds

  admin.google.com

click ‘ Apps

0

 

on the next window click this

1

 

then ‘ Gmail ‘

2

on this window go click ‘ Email Addresses

3

on the top of this page hit the hyper link , ‘ Create and manage groups

4

on this page click the group name

5

here click ‘ Manage users in info

6

here we type in the users name and click ‘ Add ‘ 

7

to remove check the check box next to the users name and hit the ‘ Remove members ‘ button

8

Done !

Outlook deleted items disappearing at deletion KB10391174

KB10391174

This will cover how to fix Outlook 2010 (and maybe other versions) when using IMAP as the server and deleted items don’t go into the deleted items box but instead seem to disappear from Outlook all together.

On the primary email account; right  click and add new folder called ‘ TEST

0

 

and you will end up with something like this

1

Next click ‘ FILE ‘ ‘ Account Settings ‘  ‘ Account Settings 

2

Then click on the users account then ” Change

3

From there click ‘ More Settings ‘ ‘ Deleted Items ‘ and ‘ TEST ‘ don’t forget to click ‘ OK ‘ as well

4

Close all the windows and go back to Outlook. Send a test email then delete it. It should appear in the ‘ TEST ‘ folder.

If it does go through the above process except this time change it to ‘ Trash ‘ and test again with deleting a test email.

If this doesn’t succeed please consult T2 on the issue

Office 365 Send as Another User KB10391164

To give a user the ability to impersonate another users email in Office 365:

Open the O365 Admin console

Go to ” Users ” ” Active Users ” and double click on the users name

1

 

After the double click you should get a window similar to this;

 

2

 

Click on ” Mailbox permissions

In the center under ” Send email from this mailbox

Click in the box ” user who can send as  ” and type the name of the user who needs to Send As

For that user to see the other users email you also need give rights to the mailbox

In the center look for ” Read and manage email to this mailbox

Click in the box ” user who can send as  ” and type the user who needs to access the mailbox

Together the person who is requesting access to the other users email box will be able to read and send email as if they were that person.

 

Emails with attachments are delayed – KB10391041

KB10391041

Description:  Emails are being delayed by hours or even days.

Common customer description: We are receiving emails a lot later than we should.  Sometimes days later.

Probing questions:

When did this start?
Did you recently get a spam filtering service like Securence?
Is everyone affected?
Do the emails that are delayed have attachments?

Steps to isolate: If the client recently signed up and started using a spam filtering solution make sure emails without attachments arrive on time.  If regular emails arrive quickly but emails with attachments are delayed proceed to the next step.

Steps to resolve: Check Exchange and the clients firewall for spam filtering and virus scanning attachments.  Since Securence and other name brand spam filtering solutions scan the emails for infections along with spam, these tasks do not need to be performed in Exchange or on the firewall.

Additional considerations: It has been found that once the spam filter solution is finished scanning the email it opens a socket with the Exchange server.  Exchange is expecting the email to be transmitted within a certain amount of time.  If something like a firewall is also set to scan attachments prior to allowing the transmission Exchange will close the socket due to timeout.  Eventually the email will get sent through if enough attempts move fast enough to beat the timeout.  Better to just leave the filtering to the spam filtering service.

Office 365 Whitelist Domain in ECP KB1039682

KB1039682

This will cover how to whitelist in Enterprise Office 365.

You will know that it is that version of Office 365 because under Admin on the left it will have something similar to this.

Click on Admin drop down and then Exchange.

ecp0ecp4

 

Under ‘Mail flow’ select ‘rules’

ecp4

The next window opens. Here you will select ‘rules’ then the plus sign

ecp5

 

Pick ‘bypass spam filtering….’

ecp1

On this window select the drop down “Apply this rule if..’ choose ‘The recipient..’ on the popout ‘domain is..’

ecp2

 

type the domain name in the box and hit the plus sign 

ecp3  It should look like this when its added  —->ecp6

 

Click ok and then save 

ecp7

 

DONE!!

Set Message Size Limits in Exchange KB1039433

Set Message Size Limits in Exchange 2010 and Exchange 2007

1Organizational limits

The organizational send and receive size limits apply to all Exchange servers in the Organization. The default is 10MB.

You can modify the organizational message size limits using the Set-TransportConfig cmdlet from the Exchange shell:

Set-TransportConfig -MaxReceiveSize 40MB -MaxSendSize 40MB

In Exchange 2007 SP1 and later, you can also set the organizational message size limits using the EMCby going to Organization Configuration | Hub Transport | Global Settings tab | Transport Settings | properties | General tab.

Exchange Server 2007 | Transport Settings
Figure 1: Setting the organizational message size limits from the Global Settings tab in the EMC in Exchange 2007 SP1 and later

2Receive Connector limit

To modify the maximum message size on a Receive Connector using the Exchange console, select Server Configuration | Hub Transport | select a Hub Transport server | Receive Connectors -> select a connector | Properties | General tab.

Screenshot: Maximum message size on a Receive Connector
Figure 2: Setting the maximum message size on a Receive Connector

To set ReceiveConnector limit using the shell:

Set-ReceiveConnector “CONNECTOR NAME” -MaxMessageSize 40Mb

3Send Connector limit

Send Connectors are used for sending outbound messages to the internet or particular address spaces (domains). Edge Transport servers also have a Send Connector to send inbound messages to Hub Transport servers in an AD Site. To modify the maximum message size on Send Connectors, select Organization Configuration | Hub Transport | Send Connectors -> select connector | Properties |General tab.

Screenshot: Maximum message size on a Send Connector
Figure 3: Setting the maximum message size on a Send Connector

To set SendConnector limit using the shell:

Set-SendConnector “CONNECTOR NAME” -MaxMessageSize 40Mb