Category Archives: Internet

How to Assign a Static IP Address in Windows 7, 8, XP, or Vista – KB10391687

KB10391687

How to Assign a Static IP Address in Windows 7, 8, XP, or Vista

When organizing your home network it’s easier to assign each computer it’s own IP address than using DHCP. Here we will take a look at doing it in XP, Vista, Windows 7, Windows 8 and Windows 8.1.

If you have a home network with several computes and devices, it’s a good idea to assign each of them a specific address. If you use DHCP (Dynamic Host Configuration Protocol), each computer will request and be assigned an address every time it’s booted up. When you have to do troubleshooting on your network, it’s annoying going to each machine to figure out what IP they have.

Using Static IPs prevents address conflicts between devices and allows you to manage them more easily. Assigning IPs to Windows is essentially the same process, but getting to where you need to be varies between each version.

Windows 7 or Windows 8.x

To change the computer’s IP address in Windows 7, type network and sharing into the Search box in the Start Menu and select Network and Sharing Center when it comes up. If you are in Windows 8.x it will be on the Start Screen itself, like the screenshot at the top of this article.

1start menu

Then when the Network and Sharing Center opens, click on Change adapter settings. This will be the same on Windows 7 or 8.x.

2adapter

Right-click on your local adapter and select Properties.

3local area connection

In the Local Area Connection Properties window highlight Internet Protocol Version 4 (TCP/IPv4)then click the Properties button.

4properties

Now select the radio button Use the following IP address and enter in the correct IP, Subnet mask, and Default gateway that corresponds with your network setup. Then enter your Preferred and Alternate DNS server addresses. Here we’re on a home network and using a simple Class C network configuration and Google DNS.

Check Validate settings upon exit so Windows can find any problems with the addresses you entered. When you’re finished click OK.

5entersettings

Now close out of the Local Area Connections Properties window.

6closeoutof

Windows 7 will run network diagnostics and verify the connection is good. Here we had no problems with it, but if you did, you could run the network troubleshooting wizard.

7verify

Now you can open the command prompt and do an ipconfig  to see the network adapter settings have been successfully changed.

8verify

Windows Vista

Changing your IP from DHCP to a Static address in Vista is similar to Windows 7, but getting to the correct location is a bit different. Open the Start Menu, right-click on Network, and select Properties.

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The Network and Sharing Center opens…click on Manage network connections.

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Right-click on the network adapter you want to assign an IP address and click Properties.

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Highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button.

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Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK.

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You’ll need to close out of Local Area Connection Properties for the settings to go into effect.

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Open the Command Prompt and do an ipconfig to verify the changes were successful.

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Windows XP

In this example we’re using XP SP3 Media Center Edition and changing the IP address of the Wireless adapter.

To set a Static IP in XP right-click on My Network Places and select Properties.

sshot-2010-06-05-[22-24-49]

Right-click on the adapter you want to set the IP for and select Properties.

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Highlight Internet Protocol (TCP/IP) and click the Properties button.

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Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK.

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You will need to close out of the Network Connection Properties screen before the changes go into effect.

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Again you can verify the settings by doing an ipconfig in the command prompt. In case you’re not sure how to do this, click on Start then Run.

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In the Run box type in cmd and click OK.

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Then at the prompt type in ipconfig and hit Enter. This will show the IP address for the network adapter you changed.

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If you have a small office or home network, assigning each computer a specific IP address makes it a lot easier to manage and troubleshoot network connection problems.

Internet Explorer can’t install a .cab file – KB1039940

KB1039940

Description:  Internet Explorer can’t install a .cab file

Common customer description:

I can’t get (something) to display in Internet Explorer.
It keeps telling me I can’t install *.cab file when going to this website.

Probing questions:

Did it work before?
Was anything updated?
Did Java update or Internet Explorer?
Is this a new or different PC?

Steps to isolate: If the website pulls up, and it is only a certain portion that doesn’t display, double check the site is in Trusted Sites and has proper ActiveX permissions.  If these conditions are met move on to the next part.

Steps to resolve: Workstations that have strict domain policies can actually block ActiveX components from being installed.  These files are normally kept C:WindowsDownloaded Program Files.  To get around this just log onto the computer as a Local Admin.  This will provide the needed permissions to allow Internet Explorer to install the *.cab file there.

Additional considerations: The *.cab file that gets installed will be installed for all users of the computer.  Double check everything works after the ActiveX component is installed on both the Local Admin account and the users Domain account.

Website isn’t loading internally but is externally KB1039347

KB1039347

Description:   My Website isn’t loading internally but is externally

Common customer description:  We recently changed Web Host providers and ever since then we haven’t been able to load the website inside of our network but we can from at home.

Probing questions:  When did this start happening?

How many people are affected?

What is the URL of the website?

Do you know the IP address it’s supposed to resolve to?

Are you able to get to the site externally (outside of the network)?

Steps to isolate:  If it’s able to be resolved externally but not inside of the network, this is most likely because of internal DNS needs to be either setup properly or server cache needs to be cleaned out.  Here are some steps to isolate the problem:

-Ping the URL of the website both internally and externally

-Try to load the website from both inside and outside of the network

-If you load the correct website outside of the network, external DNS is properly configured and the cause is internal DNS

Steps to resolve:  At this point we should have the IP address that is being resolved to both internally and externally, also should have the URL.  To start to resolve this you’ll need to do the following*:

* This is only an example using the sub-domain WWW. Depending on which sub-domain they need adjusted will be the A record you need to adjust. If they cannot get to domain-name.com internally, but www.domain-name.com works, the A record you need to change will be (Same as parent folder).

  1. Log into the server that is hosting their internal DNS
  2. There should be a forward lookup zone for the domain of the URL
  3. Once inside of the lookup zone, there should be an A record for WWW. This record should have the old IP address of the old website, change this to the new IP address.
  4. Also, there should be a Start of Authority record that has the old IP address, change this to the new IP address
  5. After these changes are done, right click on the Server Name and select Clear Cache
  6. Will also need to do the following commands on the server: IPconfig /flushdns after this command is done run this command:  IPconfig /registerdns
  7. Once this is complete should be able to load the website on the server and will take some time to propagate through the network

 

No Internet KB1039344

KB1039344

Description:  No Internet

Common customer description:

-I do not have internet right now and everyone else is fine.

-I don’t have internet and everyone else is also affected by this.

Probing questions:

When did this start happening?

How many people are affected?

Are you able to access local resources?

What is their current IP address?  (Do they have an APIPA address? Or a normal Private IP address?)

Can they ping outside of the network by IP?

Steps to isolate:  To isolate the problem, work from the inside out.  So in this case, rule out the PC then work your way into the network.  Follow these steps:

 

  1. Start off by Pinging the loopback address of the computer. For all computers, the IPv4 loopback is 127.0.0.1 and IPv6 is ::1  (If successful proceed to the next step)
  2. Ping the computers current IP address, you can get this by typing IPCONFIG in a command prompt window. (If you get an APIPA address which is 169.254.x.y, the computer is unable to reach DHCP for an IP address:  If this is the case, go to the DHCP section below)
  3. If the first two steps work fine, then it’s time to ping the Default Gateway. Like before, you get the default gateway but typing IPCONFIG in a command prompt window.
  4. If this fails, it is most likely something to do with either Cabling or the switch, But if it succeeds you may need to do is reboot the modem and test connectivity by trying to ping outside the network (THIS SHOULD ONLY BE DONE IF MULTIPLE USERS ARE AFFECTED BY THIS SAME ISSUE). To test this, you can do this by pinging google.com or getting it’s IP address by pinging it on YOUR MACHINE and having the user trying to ping the IP address.  If you are able to ping by IP and not by name go to the DNS

After following these steps you’ll be able to determine where it is that the communication to the outside world is failing.  Once we find the resolution we will be able to find out what is wrong at this point.

 

Steps to resolve: Since there are multiple points of failure one a network, you need to have a basic understanding on how a network is laid out to be able to accurately diagnose the issue.  Typical setup is PC à Switch à Router//Firewall à Modem à Outside World.

FIRST STEPS:  Typically, one of the first things you can do is restart//reboot the Modem and Firewall.  If this doesn’t work, proceed with the other processes (ONLY DO THIS IF MULTIPLE USERS ARE AFFECTED, IF THERE IS ONLY ONE SKIP THIS AND PROCEED TO THE NEXT STEPS).

 

DHCP:  If you get an APIPA Address on the computer//computers that cannot reach the internet, that narrows down your troubleshooting drastically.  Since the computer cannot reach DHCP(The Server usually some cases, this will be the router//firewall).  To further troubleshoot this follow these actions:

 

  • Have the user take a look at the cabling of the machine and determine the following:
    • Unplug and plug the Ethernet cable in
    • Ask the user to follow the cable to where it’s connected to, is it labeled?
      • If it’s connected to a switch, is the switch on? Is it connected to another switch or the firewall//router?
      • If it’s connected to a wall jack//keystone, is it labeled? If so ask if the user can track it to the network rule and see if changing the ports on the switch works
    • Is the Server powered on? If not power it on.
      • If it is powered on, log into it and load up DHCP under administrative tools
      • Once in DHCP, take a look at the lease pool size and then take a look at the leased addresses in the range are all taken up or not. Expand the Lease pool if needed.
      • Reboot the Server if needed.

DNS:  For situations where you can ping by IP address but not by name.  You should have determined this by trying to ping google.com by name and then by IP by the isolation steps above, follow these actions to further troubleshoot:

 

  • We will need to know the DNS setting currently, Type IPCONFIG /ALL in a command prompt window to get this information. Chances are is that the DNS configured is misconfigured to what it’s supposed to be.  DNS is supposed to be configured with the Domain Controller (PDC).
    • If it’s not configured at all, you will need to determine if it’s being statically assigned or dynamically assigned. To do this you will need to go into the properties of the NIC (Network Interface Card) and see if it’s setup.  If it’s dynamic, you can try manually setting the DNS on the NIC.  This should resolve the problem.
    • At this point if it still doesn’t work, try to perform an IPCONFIG /FLUSHDNS and IPCONFIG /REGISTERDNS commands from command line.

 

Additional considerations: In the worst case, if nothing else works.  We will need to on-site the issue.  Consult Tier 2 and ask for further advice.