Category Archives: Network

Mac PPTP Setup KB1039236

KB1039236

Mac PPTP

Mac OS systems are able to connect to the PPTP VPN client quite easily and is built into the Operating system natively.  To do this follow these instructions:

1. Find the information to connect

2. Creating a new connection

3. Click on the Apple icon in the top left corner:

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4. In the menu, select System Preferences:

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5. The System Preferences console will open, this is basically control panel for Macs. Open up Network:

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6.Once the Network console is open You will need to hit the + button in the bottom left corner:

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7. Once here you will need to go into the drop down for Interface and select VPN:

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8. After VPN is selected, you will need to select the VPN Type, in the drop down select PPTP. Name your VPN and select Create:

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9. At this point you will be presented with 2 fields, Server Address and Account Name. The server Address is where you put in the external IP of the Firewall, and the Username is usually the Active Directory information, or it might be local users on the firewall. This information is from Step 2. It should look like this:

10. After filling out the information select Authentication Settings. Make sure that Password is selected and enter the Password. Click OK:
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11. Attempt connection.

12. Click connect.

13. Enter username and password if it prompts you again.

14. You should now be connected. Depending on how the client would like to use their VPN, we may need to set up an RDP connection, mapped drives, Outlook, etc.

Windows Cisco SSL Setup KB1039233

KB1039233

Windows Cisco SSL Setup

1. Install the client.

2. With some setups, you can go to a website in a browser, login with network username/password, and download the client. This will automatically set up the client for connection. Skip to step 4.

3. If you are installing this on your computer, open the folder cisco anyconnect client install extracted and run setup.exe.

4. If you are installing this on a remote computer, send the folder cisco anyconnect client install zipped.zip to them, extract, and run setup.exe.

5. Find the information to connect

6. Creating a new connection

7. Open Cisco AnyConnect Secure Mobility client.

8. Enter the Public IP or fully qualified domain name.

9. Attempt connection.

10. Click connect.

11. Enter username and password.

12. You should now be connected. Depending on how the client would like to use their VPN, we may need to set up an RDP connection, mapped drives, Outlook, etc.

Mac Cisco SSL KB1039226

KB1039226

Mac Cisco SSL
1. Find the information to connect

2. Install the client.

a. With some setups, you can go to a website in a browser, login with network username/password, and download the client. This will automatically set up the client for connection. Skip to step 4.

3. Creating a new connection

a. Open Cisco AnyConnect VPN Client
b. Enter the Public IP or fully qualified domain name.
c. Enter username/password.
d. Enter domain name.

4. Attempt connection.

a. Click Connect.
b. You should now be connected. Depending on how the client would like to use their VPN, we may need to set up an RDP connection, mapped drives, Outlook, etc.

Mac Cisco IPSec KB1039211

KB1039211

Description:  Mac Cisco IPSec:

Common customer description:

We currently have a VPN setup, but we need to get this setup on my MAC.

Our VPN doesn’t work on my MAC, I need help getting this setup.

Probing questions:

Does the VPN connection currently work on windows computers?

What have you tried to get this to work so far if you have?

Are there any other MAC users that have the VPN connection setup already?

Was this ever setup before and was it ever working?

Steps to resolve: Either the method (this issue is caused by inaccurate AD settings; run virus scan (include TM instructions), or step by step (open control panel, select XXX, etc); this is the actual fix.

Mac OS systems are able to connect to the Cisco IPSec VPN client quite easily and is built into the Operating system natively.  To do this follow these instructions:

 

  1. Click on the Apple icon in the top left corner:
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  1. In the menu, select System Preferences:
    2

 

  1. The System Preferences console will open, This is basically control panel for Macs.  Open up Network:3
  2. Once the Network console is open You will need to hit the + button in the bottom left corner:4

 

  1. Once here you will need to go into the drop down for Interface and select VPN:5

 

  1. After VPN is selected, you will need to select the VPN Type, in the drop down select Cisco IPsec:6

 

  1. Name your VPN and select Create:7

 

  1. At this point you will be presented with 3 fields, Server Address, Account Name, and Password. The server Address is where you put in the external IP of the Cisco Firewall, and the Username and Password is usually the Active Directory information, or it might be local users on the firewall.  It should look like this:
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  1. After filling out the information select Authentication Settings, In this section you will need to provide the Pre-Shared key and the VPN Group for the VPN:
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After all of this is done, the VPN will connect to the network.  To test the connection you can open up the terminal Console by going to the magnify glass in the top right corner and type in terminal.  Then just try to ping like normal.

 

Additional considerations: If the IPSec client isn’t setup on the cisco router, it will need to be.

 

 

Mapped network drive missing KB103967

KB103967

Description:  Mapped network drive is missing.

Common customer description:  “I cannot access the server.”

“I cannot access the Z: drive.”

“I cannot access my files.”

Probing questions:  Where are the files located?

Does another user have access to it that we can check? (this will get the file path in case the customer doesn’t know it)

Is this a new computer?

Has it worked in the past?

Is the computer in the office?

How are you connecting? (VPN, RDP, onsite, etc)

Is the drive attached to your computer?

What is the name of a folder on the drive so we can search for it?

What server is the share on?

Steps to isolate:  Connect to computer.

Verify drive is missing.

Steps to resolve:  For Windows 7:

Go to Computer -> Map Network Drive.

Choose drive letter (typically customer already has a letter in mind).

Enter the location of the folder, or browse to the location (dc01userstest user account).

Choose if they need to connect using different credentials. Check Reconnect at Logon. You can use the Command Line command “net shre” to list all shares on the server

Additional considerations:  Check for offline files

If you cannot find the path they are looking for, check login script to find if the Z: drive has a path you can use