Category Archives: Office 365

O365 not updating user password from AD – KB10392315

KB10392315

User updated there password but now can’t log into there Office 365 account

Office 365 is not updating a users password from the AD server

confirm all services are running on the Proxy or FS server

Check the field listed in the following Link

and preform a test of the Sync function per the instructions on the page
https://support.microsoft.com/en-us/kb/2643629

Attribute Manager under the users Properties

– check the accountExpires field to confirm it’s set to never

Best solution to update the field is to find a user set to never and copy the number string and paste into the broken users account

for more infomation on how to set custom dates in the field

http://www.rlmueller.net/AccountExpires.htm

Allow the O365 server to Sync all accounts again then test the user account in the OWA to see if you can now log in

 

 

Adding Contacts to O365 with CSV files – KB10392210

KB10392210

Adding Contacts to Office 365 Exchange server

Customer requesting external contact to be added to the Exchange server and Setting up Distrabution groups

Download the Follow File and have the customer fill out the information for the Contacts needing to be added

ContactsCSV

It includes sample data, which you can delete. But don’t delete the first row. It contains all of the properties for the external contacts. Create a row for each contact that you want to import to Exchange Online. Populate as many of the cells as possible. This information will be displayed in the shared address book for each contact.

However, the following parameters are required to create an external contact and must be populated:

•ExternalEmailAddress
•Name
•FirstName
•LastName
•OtherTelephone
•Manage
After the ontact has returned the needed file you can start to setup the new Distribution groups in O365

The Follow is the commands used to log in to the Servers PowerShell interface

$UserCredential = Get-Credential

$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection

Import-PSSession $Session

first command will only create the Contact without extended information

Import-Csv .ExternalContacts.csv|%{New-MailContact -Name $_.Name -DisplayName $_.Name -ExternalEmailAddress $_.ExternalEmailAddress -FirstName $_.FirstName -LastName $_.LastName}

They command will update the Contacts on the system with the extended information

$Contacts = Import-CSV .externalcontacts.csv

$contacts | ForEach {Set-Contact $_.Name -StreetAddress $_.StreetAddress -City $_.City -StateorProvince $_.StateorProvince -PostalCode $_.PostalCode -Phone $_.Phone -MobilePhone $_.MobilePhone -Pager $_.Pager -HomePhone $_.HomePhone -Company $_.Company -Title $_.Title -OtherTelephone $_.OtherTelephone -Department $_.Department -Fax $_.Fax -Initials $_.Initials -Notes $_.Notes -Office $_.Office -Manager $_.Manager}

Used to add the new contacts to the Distribution lists

you will need to remove all but the users names from the CSV file and rename the Tab to Members

Import-CSV <path> | ForEach {Add-DistributionGroupMember -Identity <Distribution Group Name> -Member $_.members}

 

WordPress WP-EMAIL-SMTP plugin setting for Office 365 – KB10392186

KB10392186

To get a WordPress website to be able to email through Office 365 use the WP-EMAIL-SMTP plugin and use the following settings.

SMTP Host: smtp.office365.com
Type of Encryption: TLS
SMTP Port: 587
Use Authentication: YES

Username: (the email address you are sending from)
Password: email accounts password

Link to the plugin: wp-mail-smtp

Force Global Address List Update Outlook 2007 /2010 /2013 KB10391443

Outlook 2007

  1. In the Tools menu, point to Send/Receive, and then click Download Address Book.
    Exchange 2007 Download Address Book
  2. In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked then click OK.
    Exchange 2007 Offline Address Book
  3. Your Outlook Global Address book is now up-to-date.

Outlook 2010

1. Close Outlook and Re-Open it
2. Select the Send and Receive tab
3. Locate Send/Receive Groups
4. And finally click the Download Address Book to download latest copy
Download Address Book
IF OUTLOOK STILL DON’T HAVE THE UPDATED LIST, TRY THE FOLLOWING
Try deleting the user’s oab files then have the user re-download the Address Book.
1. Go to C:UsersusernameAppDataLocalMicrosoftOutlook
2. Delete all files with .oab
3. Now follow the steps in “FORCE OUTLOOK TO UPDATE THE OFFLINE ADDRESS BOOK” to download the address book again
Download Address Book

 

Outlook 2013

  1. Select the Send/Receive tab in the upper left corner of Outlook.
  2. Click on the Send/Receive Groups drop down menu, then Download Address Book…

    Download Address Book

  3. The Offline Address Book window will appear. Make sure the following options are selected:
    • De-check the Download changes since last Send/Receive option
    • Make sure the Global Address List is selected from the Choose address book drop down menu

    Offline Address Book settings

    Click the OK button at the bottom.

  4. The most recent version of the Global Address List will be downloaded from the CUMC IT Exchange server. You may see a status window indicating the download’s progress, it will automatically disappear when completed.
  5. Close Outlook when the download has finished. Re-open Outlook and log in; the Global Address List should now contain the most recent information.

 KB10391443  pwillette 4/14/15

Outlook not responding, stopped working, freezes or hangs – KB10391381

KB10391381

Outlook not responding, stopped working, freezes or hangs

If you receive an Outlook not responding error or Outlook hangs, freezes or stops working when opening the file or sending email. Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method from the list below

Install the latest Windows and Office Updates

You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below.

Keep Windows up to date with the latest Updates

If installing the latest updates did not resolve your issue, please continue on to the next method.

Check to make sure Outlook is not in use by another process

Performance may be reduced if you use the Outlook AutoArchive feature or sync to Outlook with a mobile device, because these processes may use large amounts of resources.

If Outlook is in use by another process, this information will be displayed in the horizontal status bar at the bottom of the screen, If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before attempting other actions.

If Outlook is not in use by another process, please continue on to the next method.

Investigate possible issues with add-ins

While add-ins can enhance your experience, they can occasionally interfere or conflict with Outlook. Try starting Outlook without add-ins to see if the problem goes away, Here’s how:

  1. Do one of the following:If you are running Windows 7, click Start.
    If you are running Windows 8, click Run from the Apps menu.
  2. Type Outlook /safe, in the Search programs and files (Windows 7) or Run window (Windows 8) and then click OK.
  3. Close and re-open Outlook.
  4. If the issue is resolved, open the File menu, click Options, then click Add-ins.
  5. Select COM Add-ins and click Go.
  6. Clear all the check boxes in the list to disable the Add-ins and click OK.
  7. Restart Outlook.
  8. If the issue does not occur, go back to the COMM Add-ins screen and enable them one at a time until the error occurs. (Be sure to close and restart Outlook after each Add-in is enabled.)

If disabling the add-ins did not resolve your issue, please continue on to the next method.

Check to see if your mailbox is oversized

As your mailbox size increases, more resources are needed to open each folder. If you have a large number of items in any single folder, you may experience issues during certain operations. We recommend moving several items in your larger folders to separate folders or archive them using the AutoArchive feature.

Here’s how to create a folder:

  1. On the Folder tab, in the New group, click New Folder.
  2. In the Name box, enter a name for the folder.
  3. In the Select where to place the folder list, click the location for the new folder. The new folder will become a sub folder of the folder you select.
  4. Click OK.

To manage the size of your mailbox, see: You may experience application pauses if you have a large Outlook data file

If reducing the size of your mailbox did not resolve your issue, please continue to the next method.

Repair your Office 2013 programs

Repairing your Office 2013 programs can resolve issues with Outlook not responding, hanging, or freezing by automatically repairing errors in Office files.

  1. Quit any Office programs that are running.
  2. Open the Control Panel and select Programs and Features.
  3. In the list of installed programs, right click Microsoft Office 2013, then click Change.
        If you installed Office from a DVD or .msi file you will only have 1 Repair option (Full Repair.).
      If you are running Office Click to Run you will have 2 Repair options.

NOTE    If you are using Office Click to Run, please see the following Microsoft Office article and follow the steps to Repair Office Click to Run: Update, repair, or uninstall Office Click-to-Run products

If repairing your Office programs did not resolve your issue, please continue on to the next method.

Repair your Outlook data file

When you install Outlook 2013, an inbox repair tool (scanpst.exe) is also installed on your PC. The Inbox repair tool can resolve issues by scanning your Outlook data files, and repairing errors. To use the Inbox repair tool, exit Outlook and click the link below and follow the steps in the article.

Repair Outlook Data Files (.pst and .ost)

If repairing your Outlook Data files did not resolve your issue, please continue on to the next method.

Check to see if your antivirus software is up-to-date or conflicting with Outlook

If your antivirus software is not up-to-date, Outlook may not function properly.

Check to see whether your antivirus software is up-to-date

To keep up with new viruses that are created, antivirus vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor’s website.

For a list of antivirus vendors, see: Consumer security software providers.

Check to see whether your antivirus software is conflicting with Outlook

If your antivirus software includes integration with Outlook, you may experience performance issues. In this case, you can disable all Outlook integration within the antivirus software. Or, you can disable and antivirus software add-ins that are installed in Outlook.

IMPORTANT    Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. Microsoft does not recommend that you attempt to change your antivirus settings. Use this workaround at your own risk.

You may have to contact your antivirus software vendor to determine how to configure your software to exclude any integration with Outlook or to exclude scanning in Outlook.

NOTE    Additionally, if you plan to perform file-level virus scanning of .pst, .ost, Offline Address Book (.oab) or other Outlook files while Outlook is in use, read the following Microsoft TechNet Library article: Plan antivirus scanning for Outlook 2010

If updating your antivirus software, and excluding it from integrating with Outlook did not resolve your issue, please continue to the next method.

Create a new user profile

Provide conceptual information that will help readers with the intent. Or introduce some of the additional information you plan to include.

If you’re using Windows 7

  1. Open Mail items by selecting: Start > Control Panel > Programs > User Accounts then Mail.
  2. Click Show Profiles.
  3. Select the profile you want to remove, click Remove.
  4. Click Add.
  5. In the Profile Name box, enter a name for your new profile.
  6. Specify the user name, the primary SMTP address and password, click Next.
  7. You may receive the following prompt:
      Allow this website to configure <Yourusername@domain> server settings?In this prompt, select the Don’t ask me about this again checkbox and click Allow.

If you’re using Windows 8

  1. Open the Apps menu and select: Control Panel > Mail > Show Profiles.
  2. Select the profile you want to remove and click Remove.
  3. Click Add.
  4. In the Profile Name box, enter a name for your new profile.
  5. Specify the user name, the primary SMTP address and password, click Next.
  6. You may receive the following prompt:
      Allow this website to configure <Yourusername@domain> server settings?

In this prompt, select the Don’t ask me about this again checkbox and click Allow.

Office 365 Small Business Advanced Admin panel KB10391301

This will get you in to the advanced settings for user accounts in O365 Small Business. This would be helpful fo something like granting Full Access or Send as Permissions without using Powershell

 

From the Small Business panel: Hit the 9 square for apps then select ‘ Mail ‘

1 

we need to edit the url after the email window loads

2

it will look like this:  3

   https://outlook.office365.com/ecp/

after editing the url hit the Enter key and you should end up with this

4

and now there are a bunch more setting that were not available otherwise

 

KB10391301