Category Archives: VPN

Mac Cisco SSL KB1039226


Mac Cisco SSL
1. Find the information to connect

2. Install the client.

a. With some setups, you can go to a website in a browser, login with network username/password, and download the client. This will automatically set up the client for connection. Skip to step 4.

3. Creating a new connection

a. Open Cisco AnyConnect VPN Client
b. Enter the Public IP or fully qualified domain name.
c. Enter username/password.
d. Enter domain name.

4. Attempt connection.

a. Click Connect.
b. You should now be connected. Depending on how the client would like to use their VPN, we may need to set up an RDP connection, mapped drives, Outlook, etc.

Mac Cisco IPSec KB1039211


Description:  Mac Cisco IPSec:

Common customer description:

We currently have a VPN setup, but we need to get this setup on my MAC.

Our VPN doesn’t work on my MAC, I need help getting this setup.

Probing questions:

Does the VPN connection currently work on windows computers?

What have you tried to get this to work so far if you have?

Are there any other MAC users that have the VPN connection setup already?

Was this ever setup before and was it ever working?

Steps to resolve: Either the method (this issue is caused by inaccurate AD settings; run virus scan (include TM instructions), or step by step (open control panel, select XXX, etc); this is the actual fix.

Mac OS systems are able to connect to the Cisco IPSec VPN client quite easily and is built into the Operating system natively.  To do this follow these instructions:


  1. Click on the Apple icon in the top left corner:
  1. In the menu, select System Preferences:


  1. The System Preferences console will open, This is basically control panel for Macs.  Open up Network:3
  2. Once the Network console is open You will need to hit the + button in the bottom left corner:4


  1. Once here you will need to go into the drop down for Interface and select VPN:5


  1. After VPN is selected, you will need to select the VPN Type, in the drop down select Cisco IPsec:6


  1. Name your VPN and select Create:7


  1. At this point you will be presented with 3 fields, Server Address, Account Name, and Password. The server Address is where you put in the external IP of the Cisco Firewall, and the Username and Password is usually the Active Directory information, or it might be local users on the firewall.  It should look like this:


  1. After filling out the information select Authentication Settings, In this section you will need to provide the Pre-Shared key and the VPN Group for the VPN:


After all of this is done, the VPN will connect to the network.  To test the connection you can open up the terminal Console by going to the magnify glass in the top right corner and type in terminal.  Then just try to ping like normal.


Additional considerations: If the IPSec client isn’t setup on the cisco router, it will need to be.



Cannot uninstall NetExtender KB1039108


Description:  Cannot uninstall NetExtender

Common customer description:

“We cannot uninstall NetExtender to install the latest version.”

Probing questions:

Is it listed in Add & Remove Programs / Programs & Features?
What have you done to try and remove it?

Steps to isolate:

Remotely connect to computer.
Verify that it is not in Add & Remove Programs / Programs & Features

Steps to resolve:

Uninstall Executable Link This is a safe file!
Use the uninstall.exe from another computer that contains it in C:Program Files (x86)SonicWALLSSL-VPNNetExtender folder either on another clients computer or your own if you have it installed.  Copy uninstall.exe into the affected computers C:Program Files (x86)SonicWALLSSL-VPNNetExtender folder and run it.  Once it has uninstalled there might be some files left over.  Manually delete those out of the folder and proceed to install the newer version.

Additional considerations:

This has been tested and working on version 3.5 being installed and uninstalled with version 6.0 uninstall.exe.  Revo uninstaller, CCleaner, and Windows will not find all of the necessary registry keys for a complete uninstall.