Category Archives: Website

WordPress WP-EMAIL-SMTP plugin setting for Office 365 – KB10392186

KB10392186

To get a WordPress website to be able to email through Office 365 use the WP-EMAIL-SMTP plugin and use the following settings.

SMTP Host: smtp.office365.com
Type of Encryption: TLS
SMTP Port: 587
Use Authentication: YES

Username: (the email address you are sending from)
Password: email accounts password

Link to the plugin: wp-mail-smtp

List of Common HTML Error Codes – KB10391351

KB10391351

List of Common HTML Error Codes

When a browser requests a service from a web server, an error might occur.

This is a list of HTTP status messages that might be returned:


1xx: Information

Message: Description:
100 Continue The server has received the request headers, and the client should proceed to send the request body
101 Switching Protocols The requester has asked the server to switch protocols
103 Checkpoint Used in the resumable requests proposal to resume aborted PUT or POST requests

2xx: Successful

Message: Description:
200 OK The request is OK (this is the standard response for successful HTTP requests)
201 Created The request has been fulfilled, and a new resource is created
202 Accepted The request has been accepted for processing, but the processing has not been completed
203 Non-Authoritative Information The request has been successfully processed, but is returning information that may be from another source
204 No Content The request has been successfully processed, but is not returning any content
205 Reset Content The request has been successfully processed, but is not returning any content, and requires that the requester reset the document view
206 Partial Content The server is delivering only part of the resource due to a range header sent by the client

3xx: Redirection

Message: Description:
300 Multiple Choices A link list. The user can select a link and go to that location. Maximum five addresses
301 Moved Permanently The requested page has moved to a new URL
302 Found The requested page has moved temporarily to a new URL
303 See Other The requested page can be found under a different URL
304 Not Modified Indicates the requested page has not been modified since last requested
306 Switch Proxy No longer used
307 Temporary Redirect The requested page has moved temporarily to a new URL
308 Resume Incomplete Used in the resumable requests proposal to resume aborted PUT or POST requests

4xx: Client Error

Message: Description:
400 Bad Request The request cannot be fulfilled due to bad syntax
401 Unauthorized The request was a legal request, but the server is refusing to respond to it. For use when authentication is possible but has failed or not yet been provided
402 Payment Required Reserved for future use
403 Forbidden The request was a legal request, but the server is refusing to respond to it
404 Not Found The requested page could not be found but may be available again in the future
405 Method Not Allowed A request was made of a page using a request method not supported by that page
406 Not Acceptable The server can only generate a response that is not accepted by the client
407 Proxy Authentication Required The client must first authenticate itself with the proxy
408 Request Timeout The server timed out waiting for the request
409 Conflict The request could not be completed because of a conflict in the request
410 Gone The requested page is no longer available
411 Length Required The “Content-Length” is not defined. The server will not accept the request without it
412 Precondition Failed The precondition given in the request evaluated to false by the server
413 Request Entity Too Large The server will not accept the request, because the request entity is too large
414 Request-URI Too Long The server will not accept the request, because the URL is too long. Occurs when you convert a POST request to a GET request with a long query information
415 Unsupported Media Type The server will not accept the request, because the media type is not supported
416 Requested Range Not Satisfiable The client has asked for a portion of the file, but the server cannot supply that portion
417 Expectation Failed The server cannot meet the requirements of the Expect request-header field

5xx: Server Error

Message: Description:
500 Internal Server Error A generic error message, given when no more specific message is suitable
501 Not Implemented The server either does not recognize the request method, or it lacks the ability to fulfill the request
502 Bad Gateway The server was acting as a gateway or proxy and received an invalid response from the upstream server
503 Service Unavailable The server is currently unavailable (overloaded or down)
504 Gateway Timeout The server was acting as a gateway or proxy and did not receive a timely response from the upstream server
505 HTTP Version Not Supported The server does not support the HTTP protocol version used in the request
511 Network Authentication Required The client needs to authenticate to gain network access

Internet Explorer can’t install a .cab file – KB1039940

KB1039940

Description:  Internet Explorer can’t install a .cab file

Common customer description:

I can’t get (something) to display in Internet Explorer.
It keeps telling me I can’t install *.cab file when going to this website.

Probing questions:

Did it work before?
Was anything updated?
Did Java update or Internet Explorer?
Is this a new or different PC?

Steps to isolate: If the website pulls up, and it is only a certain portion that doesn’t display, double check the site is in Trusted Sites and has proper ActiveX permissions.  If these conditions are met move on to the next part.

Steps to resolve: Workstations that have strict domain policies can actually block ActiveX components from being installed.  These files are normally kept C:WindowsDownloaded Program Files.  To get around this just log onto the computer as a Local Admin.  This will provide the needed permissions to allow Internet Explorer to install the *.cab file there.

Additional considerations: The *.cab file that gets installed will be installed for all users of the computer.  Double check everything works after the ActiveX component is installed on both the Local Admin account and the users Domain account.

Website isn’t loading internally but is externally KB1039347

KB1039347

Description:   My Website isn’t loading internally but is externally

Common customer description:  We recently changed Web Host providers and ever since then we haven’t been able to load the website inside of our network but we can from at home.

Probing questions:  When did this start happening?

How many people are affected?

What is the URL of the website?

Do you know the IP address it’s supposed to resolve to?

Are you able to get to the site externally (outside of the network)?

Steps to isolate:  If it’s able to be resolved externally but not inside of the network, this is most likely because of internal DNS needs to be either setup properly or server cache needs to be cleaned out.  Here are some steps to isolate the problem:

-Ping the URL of the website both internally and externally

-Try to load the website from both inside and outside of the network

-If you load the correct website outside of the network, external DNS is properly configured and the cause is internal DNS

Steps to resolve:  At this point we should have the IP address that is being resolved to both internally and externally, also should have the URL.  To start to resolve this you’ll need to do the following*:

* This is only an example using the sub-domain WWW. Depending on which sub-domain they need adjusted will be the A record you need to adjust. If they cannot get to domain-name.com internally, but www.domain-name.com works, the A record you need to change will be (Same as parent folder).

  1. Log into the server that is hosting their internal DNS
  2. There should be a forward lookup zone for the domain of the URL
  3. Once inside of the lookup zone, there should be an A record for WWW. This record should have the old IP address of the old website, change this to the new IP address.
  4. Also, there should be a Start of Authority record that has the old IP address, change this to the new IP address
  5. After these changes are done, right click on the Server Name and select Clear Cache
  6. Will also need to do the following commands on the server: IPconfig /flushdns after this command is done run this command:  IPconfig /registerdns
  7. Once this is complete should be able to load the website on the server and will take some time to propagate through the network