Tag Archives: 2003

Offline address book is not updating new users in office. KB1039403

 KB1039403

Description:    Offline address book is not updating new users in office. This is billable if happening to all users.

Common customer description: User may call in saying the new user they added are not showing up in the offline address book in outlook.

Probing questions: How long has it been since the new users was created. Users typically take around 24 hours to show up in the offline address book. If it has been longer there may be a problem with the address book updating users from the exchange database.

Steps to isolate:

  • Have the user download a new address book from: Outlook 2010; Send / Receive tab; Send/Receive Groups; Download Address Book. From Outlook 2007: Tools menu; Send/Receive; Download Address Book.
  • If the address book downloads check to see if the new user names shows up if so problem resolved.
  • If the address book does not download there is a problem with distribution of the address book. Not related to this article.
  • If the address book downloads and the user does not show up.
  • Check on the exchange server if the user is hidden from the address book.
  • If they are not hidden go to steps to resolve.
  • You can also check the outlook client installed on the onsite manager to see if the users in question are showing up. This way you can determine if it’s not just the one users that is having the problem.

Steps to resolve:

Exchange issues can be complicated and business-impacting, so please consult Tier 2 for assistance.

For Exchange 2007/2010:

  1. Open the Exchange management console
  2. Drill down the organization configuration, mailbox
  3. In the action pane select the new offline address book
  4. Give the OAB a name, select a generation server (in case of a CCR this needs to be the active node)
  5. Include the default global address list
  6. When presented with the distribution point’s page enable the web base distribution and, in case of outlook 2003 clients, enable the public folder distribution.
  7. Once the wizard has completed, right click the new OAB and select to generate the OAB.
  8. Now drill down to the mailbox database, right click it and set the new OAB to be the default for that database.
  9. Open outlook with a mailbox that is residing in that mailbox database
  10. In outlook, click on the down arrow next to Send/receive. Selects download address book and click OK. Note that if asked, you should select to download the entire address book and not just the changes.

For Exchange 2003:

  1. Open Exchange system manager
  2. Drill down to recipients, offline address lists
  3. In the right pane you should see the default offline address list.
  4. Right click in the right pane and create a new offline address list.
  5. Now drill down to the mailbox database, right click it and set the new OAB to be the default for that database.
  6. Open outlook with a mailbox that is residing in that mailbox database
  7. In outlook, click on the down arrow next to Send/receive. Selects download address book and click OK. Note that if asked, you should select to download the entire address book and not just the changes.

Additional considerations: After the new address book is created it may take up to a few days for it to re download to all outlook clients. Users may need to download the new address book manually if needed, using the steps above in this article.

Source:  http://geekswithblogs.net/marcde/archive/2012/01/31/new-users-do-not-show-up-in-outlook-when-in.aspx