Tag Archives: App Store

Windows 10 App Store crashes when selecting an app – KB10392422

KB10392422

Description: Windows 10 App Store crashes when selecting an app

Common customer description: When I use the Windows app store and click on an app it crashes or disappears.

Probing questions: Did you recently upgrade to Windows 10?

Steps to isolate: Check the Time Zone on the computer regardless if the time is correct.

Steps to resolve: Set the Time Zone to the client correct Time Zone.

Additional considerations: During the Windows 10 installation it resets a lot of default settings including the Time Zone but will keep the correct time.