Tag Archives: Disable

Removing Phone from Exchange / Trust Relationship – KB10391463


Description of Work
How to disable a Phone in Office 365 or Exchange 2007 / 2010 when you are disabling a user from accessing their company email

– Option to preform a remote wipe of the Exchange data on the phone

Steps to remove the trust Relationship that Exchange created with the phone

Estimated Time to Complete
Half Hour

Requirements before beginning Service Work
Which user account to disable phone on, Approval from Main contact, Access to Domain Controller


Exchange 2013 or Office 365

Logged into the admin account for the company

locate the user in Exchange management that the changes need to be made on

then Double click to open the properties windows noted below

Next select the “Edit Exchange Properties option


On this screen select the

– Disable Exchange ActiveSync

– Disable OWA for Devices

Select the “View Details” Option


This screen will allow you to

– Remove trust relationships from phones

– preform a remote wipe of the device ” Clear all Exchange Information on the phone ”

when on this screen

– first wipe and devices that need to be clear of exchange data “only if customer requests remote wipe of device

– then remove all devices from the mobile devices list

Exchange 2007 / 2010

open the Exchange Management console on the server hosting exchange

select the user and right click on the name

in the drop down menu select “Manage Mobile User”

– if this option is not in the list the user has never paired a mobile device to the account and you can disregard the information

If the option is listed select the item


From this screen you can wipe a device

– select the device a from the list at the top

– select ‘Preform a remote wipe to clear the mobile phone data” – Only if the Company requests this to be done on the phone

select remove

– to remove partnership from the Exchange to phone select the phone from the list and ” remove mobile phone partnership” then select the remove button

remove all device from the exchange list. this will prevent any phone from accessing the Exchange server

with Exchange 2007 and 2010 a restart of IIS is needed

open a admin command prompt

and run command ” iisreset /noforce ”

this will restart the IIS services on the server and finish the removal of the partnerships on the phone

After Mobile devices are Disabled see article on how to Disable user in AD