Tag Archives: License

How to check Trend Micro Seats/Licensing – KB10391778

KB10391778

How to check Trend Micro Cloud Seats

We need the website credentials to enter in here   https://tm.login.trendmicro.com

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Un check the “Remember Me” box before hitting the Sign button

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Click the “Open console” button

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Click the “License Status” drop down button

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Here you will see the “Seats Purchased” and “Seats In Use

You will also see next to the word “License Status” a color indicating the status. It works just like a traffic light.

If the status is anything but green or “Seats Purchased” has a smaller number than “Seats In Use” they may need more seats

If the “License Status” is red you will not be able to activate Trend

How to check Trend Micro Server Seats

Log in to the server.

Click “Start” “All Programs” “Trend Micro Worry-Free Business Security Server” “Worry-Free Business Security

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You will get this page in a web browser

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Go ahead and click “Continue to this website (not recommended)

Which brings you here where you can enter the password (usually the number 1 or the word ‘trend’ )

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After you login go to Preferences Product Licenses

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Click on “Product License

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Here you will see the status, usage and expiration

You will also see a button with a color indicating the status. It works just like a traffic light.

If the status is anything but green or the text indicates a over usage of seats they may need to purchase more seats.

If the button is red you will not be able to activate Trend

CAL Licenses no longer installed KB103921

KB103921

Description:  CAL Licenses no longer installed

Common customer description:

“Only 5 people can log into their computers at a time.”
“Only a few people can access email or shared folders at a time.”

Probing questions:

When did this start?
Has anything change recently?
How is drive space on the server?

Steps to isolate:

Connect to the PDC server.
Check the drive space.
Check ticketing system to see if anyone recently cleaned the C: drive because it had filled up.

Steps to resolve:

To start with clean up the C: drive, make sure there is plenty of free space.

Then copy the c:windowssystem32licstr.cpa file to the desktop.

Next, go to Admin Tools, click on License, click on Restore License, follow the prompts and find the autolicstr.cpa in c:windowssystem32 folder and finish.

This will put the licenses back to the way they were before. Now if everything went well, just delete the file you saved to the desktop and done.

Additional considerations:

Cause: The server has very low or no C: space left.  If the server runs out of C: space and Windows tries to backup the CAL license database, it will stop and just default back to the original 5 licenses because there isn’t enough space for the backup file.