Tag Archives: Peach Tree

Peachtree files to exclude from Anti-Virus scans – TrendMicro KB1039621

KB1039621

Description:  Peachtree files to exclude from Anti-Virus scans – TrendMicro

Common customer description:

TrendMicro is blocking PeachTree or is stopping PeachTree from working.
Sage 50 could not be started.
Company opens then closes.
Tax updates will not run.

Probing questions:

When did this start?
Is it affecting everyone?
Does TrendMicro pop up with any messages?

Steps to isolate:

Disable TrendMicro and see if the problem stops.

Steps to resolve: If you do discover that TrendMicro or another anti-virus software is stopping PeachTree from running or connecting to the server, here is a list of files to exclude from TrendMicro.

These are the files that need to be set to allow through the firewall and excluded from antivirus scans:

PEACHW.EXE
W3DBSMGR.EXE
W3LGO103.EXE
PEACHUPD.EXE
PEACHTREEPREFETCHER.EXE
AIS2.SERVER.CONSOLE.EXE
SmartPostingService2013.exe
The ports to have open on the firewall are Ports 3351 & 1583

Additional considerations: If you need further assistance please consult a tier two.