Tag Archives: services

VSS Writers Names and Services That Go With It – KB10392284


Description:  This will give you the list of the common writers you will see and the services that go with it to restart

Steps to resolve:

This can be used for any backup that might have an issue with writers

1. Run the Command Prompt as an Administrator

2. Type vssadmin list writers. This will populate a list of the writers.


3. To find if a writer is having an issue, look at the state, it will say Failed and the reason for it

Failed Writer

4. Usually, you would have to reboot the server to “reset” the writers but there is an easier way to do that. Instead of rebooting the server, try yo restart the service that corresponds with the writer.

Here is the list:

*Not all the writers will be covered in this list*

 Writer Name Service Name
ASR Writer Volume Shadow Copy
BITS Writer Background Intelligent Transfer Service
COM+ REGDB Writer Volume Shadow Copy
DFS Replication service Writer DFS Replication
DHCP Jet Writer DHCP Server
FRS Writer File Replication
FSRM writer File Server Resource Manager
IIS Config Writer Application Host Helper Service
IIS Metabase Writer IIS Admin Service
Microsoft Exchange Writer Microsoft Exchange Information Store
Microsoft Hyper-V VSS Writer Hyper-V Virtual Machine Management
NTDS Active Directory Domain Services
OSearch VSS Writer Office SharePoint Server Search
OSearch14 VSS Writer SharePoint Server Search 14
Registry Writer Volume Shadow Copy
SPSearch VSS Writer Windows SharePoint Services Search
SPSearch4 VSS Writer SharePoint Foundation Search V4
SqlServerWriter SQL Server VSS Writer
System Writer Cryptographic Services
Task Scheduler Writer Task Scheduler
TermServLicensing Remote Desktop Licensing
WINS Jet Writer Windows Internet Name Service (WINS)
WMI Writer Windows Management Instrumentation

Also refer to these articles: https://msdn.microsoft.com/en-us/library/windows/desktop/bb968827(v=vs.85).aspx#remote_desktop_services__terminal_services__gateway_vss_writer and https://support.software.dell.com/appassure/kb/129774

Additional considerations: If this does not correct the issue, then a reboot of the server would be necessary, contact the customer and see when it would be convenient for them to reboot the server. Remind them that their backups will not work until the server gets rebooted to reset the writers.



Services Stopped – KB1039609


Description:  Alerts that pop up saying that _____ service has stopped

Common customer description: Only time they call if it directly affects them in some way (DHCP Server stopped)

Probing questions: Was the server rebooted recently?

Is their someone in the helpdesk or Tier 2 working on something?

Is there an onsite out?

Steps to isolate: Check tickets to make sure that no one is currently working on the server

Check to see if the server was rebooted recently

Steps to resolve:

First thing to do is clear the alert, if the service was started it shouldn’t re-appear. If the alert does re-appear, then you will have to connect to the server and start that service. Normally, a ticket isn’t created unless there is an issue with that service.

1. Go on services.msc from the run button (or services under administrative tools)

  • Most of the time its already on the start menu.

2. Go to the service that has stopped and click on start


There are many alerts that we get that for services stopped. Here are a few:

  • Active directory certificate services
  • Automatic update is now paused – clear alert
  • Background Intelligent Transfer Service
  • Cluster resource degraded/failed – VMWare –service that stopped normally and can start it back up
  • Diagnostic Policy Service
  • Distributed Transaction Coordinator
  • Event log service was stopped/started
    • Means computer was restarted and can be cleared out, no ticket
  • HP Version Control Agent
  • IKE and AuthIP IPsec Keying Modules
  • IPsec Policy Agent
  • Group policy client
  • Microsoft Exchange Routing Engine
  • Netlogon
  • Network Policy Server
  • RPC/HTTP Load Balancing Service
  • SQL Server (SBS Monitoring)
  • Microsoft exchange information store
  • Virtual Disk
  • Windows Time 
  • World Wide Web Publishing Service – Double check IIS Admin service

Additional considerations: There are a bunch of other services that are not on this list but still follow the same action.

If you receive an alert when trying to start the service, you will have to Google search that error and if you are stuck, ask a Tier 2 tech for help.