Tag Archives: Setup

Windows VPN PPTP Setup KB1039263


Windows VPN Settings

Start > Control Panel > Network and Sharing Center > choose “Setup a new connection or network”


Then choose “Connect to a workplace”


You may be prompted to use a connection that you already have. Choose “No, create a new connection”
Next you need to choose “Use my internet connection (VPN)”

Now you will need to enter the Internet Address. In our case it is mail.srweidema.com, and check the box at the bottom “Don’t connect now, just set it up so I can connect later”


You will then be prompted for a Username/Password/Domain. We can just leave these blank for the time being. Click “Create”
Locate the VPN we just created under Start > Control Panel > Network and Sharing > Look in the top left for “Change adapter settings”


Now find the VPN you just created. Right click on the VPN and create a shortcut ( will be placed on the desktop)


Locate your VPN icon on the desktop and double click it.


Fill out the username, password ( these are the same credentials the users would use to log into their desktops) and the domain.


Then choose Properties on that window. On the top of the properties box you will have a couple tabs. Choose the “Security” tab and make sure the Type of VPN: Is Point to Point Tunneling Protocol.


That is all you will have to do to configure the VPN on a new workstation. BUT we still need to give the new user rights to access the network remotely.
To give a user rights to use the VPN log into the SR2k8 Server with admin rights and open Active Directory Users and Computers. ( Start menu -> Administrative tools)
Expand SRWeidema.local, then expand “My Business”, expand “Users”, then expand “SBSUSERS” and locate the user we want to allow VPN rights and double click their name.


This will open the Properties for that user. Under the properties menu you need to select the “Dial In” tab and check “Allow access”


That is it! The user Paul Carter now has access to use our VPN with his credentials.

Mac Cisco IPSec KB1039211


Description:  Mac Cisco IPSec:

Common customer description:

We currently have a VPN setup, but we need to get this setup on my MAC.

Our VPN doesn’t work on my MAC, I need help getting this setup.

Probing questions:

Does the VPN connection currently work on windows computers?

What have you tried to get this to work so far if you have?

Are there any other MAC users that have the VPN connection setup already?

Was this ever setup before and was it ever working?

Steps to resolve: Either the method (this issue is caused by inaccurate AD settings; run virus scan (include TM instructions), or step by step (open control panel, select XXX, etc); this is the actual fix.

Mac OS systems are able to connect to the Cisco IPSec VPN client quite easily and is built into the Operating system natively.  To do this follow these instructions:


  1. Click on the Apple icon in the top left corner:
  1. In the menu, select System Preferences:


  1. The System Preferences console will open, This is basically control panel for Macs.  Open up Network:3
  2. Once the Network console is open You will need to hit the + button in the bottom left corner:4


  1. Once here you will need to go into the drop down for Interface and select VPN:5


  1. After VPN is selected, you will need to select the VPN Type, in the drop down select Cisco IPsec:6


  1. Name your VPN and select Create:7


  1. At this point you will be presented with 3 fields, Server Address, Account Name, and Password. The server Address is where you put in the external IP of the Cisco Firewall, and the Username and Password is usually the Active Directory information, or it might be local users on the firewall.  It should look like this:


  1. After filling out the information select Authentication Settings, In this section you will need to provide the Pre-Shared key and the VPN Group for the VPN:


After all of this is done, the VPN will connect to the network.  To test the connection you can open up the terminal Console by going to the magnify glass in the top right corner and type in terminal.  Then just try to ping like normal.


Additional considerations: If the IPSec client isn’t setup on the cisco router, it will need to be.



Adding a network printer KB103938


Issue: Adding a New Network Printer

Common Description:

“I need a printer added.”

“I am trying to print to a printer but it will not let me.”

Probing Questions: Do you know the name of the printer? Is this printer currently working for others? Are you able to provide the make or model of the printer?

Isolation: Isolation is a matter of determining which printer the client will need added. If the client is unable to provide the name, there are a few alternative methods that can be used. Checking another user’s printers or having the client ask another user in the office which ones are needed is usually the most efficient. Checking a print server is also an option.

Try printing a different document, to determine if it is the doc or the printer at fault.

Once the name or IP address of the printer is determined move on to the resolution.


For Windows 7:

Navigate to Start > Devices and Printers

Click on Add a Printer

Click Add a network, wireless or Bluetooth Printer

At this point the printer may automatically appear. If not, click on “The printer that I want isn’t listed”

At this point you can either add the printer manually by IP address or by share location in the form of computerprinter_name 

For Windows XP:

1. Open Printers and Faxes
2. Under Printer Tasks, click Add a printer to open the Add Printer Wizard, and then click Next.
3. Click A network printer, or a printer attached to another computer, and then click Next.
4. Connect to the desired printer using one of the following three methods. Click a method for instructions.Search for it in Active Directory.

This method is available if you are logged on to a Windows domain running Active Directory.
1. Click Find a printer in the directory, and then click Next.
2. Click the Browse button to the right of Location, click the printer location, and then click OK.
3. Click Find Now.
4. Click the printer you want to connect to, and then click OK.

Type the printer name or browse for it.
1. Click Connect to this printer.
2. Do one of the following:
•Type the printer name using the following format:printserver_nameshare_name
•Browse for it on the network. Click Next, click the printer in Shared printers.
3. Click Next.
Connect to an Internet or intranet printer.

Using a printers URL allows you to connect to a printer across the Internet, provided you have permission to use that printer. If you cannot connect to the printer using the general URL format below, please see your printer’s documentation or contact your network administrator.

1. Click Connect to a printer on the Internet or on your intranet.
2. Type the URL to the printer using the following format:http://printserver_name/Printers/share_name/printer
3. Follow the instructions on the screen to finish connecting to the network printer.


Considerations: It is important to ensure that the client is indeed sending jobs to the printer, please ask the client to verify that the document has come out of the device.