Tag Archives: Windows 10

Windows 10 App Store crashes when selecting an app – KB10392422


Description: Windows 10 App Store crashes when selecting an app

Common customer description: When I use the Windows app store and click on an app it crashes or disappears.

Probing questions: Did you recently upgrade to Windows 10?

Steps to isolate: Check the Time Zone on the computer regardless if the time is correct.

Steps to resolve: Set the Time Zone to the client correct Time Zone.

Additional considerations: During the Windows 10 installation it resets a lot of default settings including the Time Zone but will keep the correct time.

How to Install Cisco IPsec VPN on Windows 10 – KB10392392


  1. Uninstall all Cisco VPN clients
  2. Reboot
  3. Uninstall dne update
  4. Reboot
  5. Run winfix.exe found here ftp://files.citrix.com/winfix.exe
  6. Reboot
  7. Install the newest 64 bit sonicwall vpn client ctmp-dc01CT-HelpdeskCiscoCisco VPN ClientsWindows 10sonic64.zip
  8. Reboot
  9. Install the extracted cisco ipsec client.  Ipsecwin10.zip run the vpnclient_setup.msi found here ctmp-dc01CT-HelpdeskCiscoCisco VPN ClientsWindows 10ipsecwin10.zip
  10. Reboot
  11. Disable the internet connection sharing service (found in services.msc)
  12. Open up regedit HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesCVirtA. Delete the “@owem8.inf,%CVirtA_Desc%;” that is in front of “Cisco Systems VPN Adapter”.